I wish to make a complaint on behalf of Miss Sumalee Sripputha with regards to the unnecessary sarcastic remarks and rudeness of a staff of Toyota Leasing Thailand Co; Ltd. The staff of Toyota leasing is known only as K .Methavee.

Briefly, On the day of Thursday, date d 22nd in the year 2010 at about 1950 hours, telephone number 026605555 made a call to my phone number 0815548421. A femal voice spoke on the phone seeking to speak to Khun Suwan which was me . At that time when i received the call ; i was resting after a days work ;thus i informed politely the toyota leasing officer to hold on and transffered the call to K. Sumalee.

Upon answering the call by K.Sumalee. The officer has had demanded the due payment of the vehicle instalment which was overdue by just a day which had made it into a delinquent two months non payment. K.Sumalee had just transferred the amount of 9485 baht on 20th July 2010 at a seven eleven branch off the soi 50 Phahonyothin Road Branch.(It was just 2 days ago) The amount 9485baht was transferred and discovered miscalculated and paid short of 144 baht after being informed by K.Methavee on 22nd July 2010 at about +- 1955 hours .K.Methavee insisted that we pay the outstanding by the next day amounting to 10, 200++baht which was totally
impossible.Due to unforeseen circumstances, our business was affected due to the economy and unforeseen problems and uncalculated problems occured in our business thus; made our payments of monthly instalment a little difficult . Though we were not on time, we never delayed our instalment more than the third due month.Our maximum of deliquency is just two months. But Khun Methavee spoke toi K.Sumalee over the phone with full of sarcasm, insistency, not allowing any chance for K.Sumalee to explain, citing that K.Suwan best know what K.Suwan had agreed and promised over the phone.Which she allegedly exclaimed that it was all recorded. I am happy that she had recorded every conversation we had spoken, thus the proper authority will listen and understand our dillema with Toyota Leasing Thailand Co; Ltd. AND see if I had MADE ANY PROMISED to K. Methavee in any aspects. I remember I had just said that I will try every means to pay as per request but I cannot promised when.As long as I have the chance to received any payments from my clients, I will transfer the instalment payments if not a single month payment or two months whichever depending on my capabilities.

Over and over again K.Methavee had used strong and hard tactics of "'negotiating by intolerable and sarcastic remarks". She (K.Methavee even "challenging & defied" k.Sumaleeto speak to another officer.

She (Khun.Methavee) even "Threathened" to transfer our payment delinquency details to the debt collecting department and threathened that she will imposed a fine and debt collection fee of 800++ baht as claimed by K. Sumalee.

The conversation took almost over 10 minutes and during the conversation, Khun Sumalee overheard K.Methavee whispering to her colleague that " it is not over" or thai language " ยังไม่จบ ยังไม่จบ". What is themeaning of all these. NOW our family are worried of the "threats" made by K.Methavee about the "debt collectors" . As we always have the vision of debt collectors as individuals who are arrogant, rude, aggressive and somewhat dangerous.

My main objectives to complaining K.Methavee, is that; She as an employee of a giant company may be hardworking calling for overdue payments and probably get a commission or percentage if there are payments made... I guess. BUT with aggressiveness, sarcasm and rudeness; I believe, professionalism is not in her bloodstream. My advise is the top of the line should have a refreshers course first and then trained the grassroots.

Finally, Our family would be pleased if the proper authority could assist us and also contact us . We would be more than pleased to provide more information. We will not end just now. But we will pursue this matter until the proper authorities take actions against these delinquent companies.

Our email address : [email protected]
Contact person : K.Sumalee Sripputtha
Tel: : 089 173 9277

Once again we thank the proper authorities and looking forward to hearing fromyou soonest.