Lee Chin Aun
7, Jalan SP 8/4,
Saujana Puchong
Bandar Putra Permai,
43300 Puchong, Selangor Darul Ehsan.

May 8, 2010

Customer Service Head
Toyota Motor Corporation

Dear Sir,

RE: GEARBOX MALFUNCTION

Refer to the above matter, I bought a new Toyota Innova 2.0G(Manual),
registration number WPM 1187 in October 2007. After few months taking
delivery of my vehicle, I encounter a gearbox problem. When I engaged to
fifth gear, sometimes it will automatically bounce back to neutral. This
happened mostly during highway driving. Now it happens frequently. I have a
family of 5 members. Accident is waiting to happen. I can’t imagine if this
happen during over taking of vehicle.

I’ve always serviced my vehicle at your authorized service centre and have
made complaints to your service centre so many times on the same problem
since the first encounter on the problem. Now, 3 ½ years have passed and my
warranty is over. Your inexperience service centre still can’t find a
solution to my problem.

On two occasions, I kept my vehicle at your UMW Toyota Seksyen 3, Puchong
Service Centre for 5 days and the second time 3 days respectively. I was
hoping that the problem was finally solved but when I took my vehicle the
problem was still the same and not solved. Then I personally met with Encik
Hasnor Izwan B.Mohammed Nor on 3rd May 2010 to ask for an explanation but
he promise me to give an answered the following day. I waited for 3 days
for the update on the problem but the manager did not call. Is this the way
you treat your customers and the kind of service you give us? I’ve also
called up the customer service at 18008869682 and voiced up my problem but
no action taken and nothing was solved for me.

I’m lost and have ran out of patience as has been 3 ½ years already and my
problem is still not solved.

I’ve given your service centre more than enough time to solve my gearbox
problem. Now, I’m requesting Toyota to change a brand new gearbox for my
vehicle. Being number 1 in the automobile industry, where are your
technical expertise gone?


Lee Chin Aun
7, Jalan SP 8/4,
Saujana Puchong
Bandar Putra Permai,
43300 Puchong, Selangor Darul Ehsan.

How can this problem still occurred after 3 ½ years. My records in the
system have shown my complaints. So, where do I go now to solved my
problem? My only hope now is TMC to solve it and I hope there will be an
answer and solution for the on going problem.

Thank you.


Yours faithfully,
Lee Chin Aun
Mobile no: 016-7761268
Email: [email protected]

c.c. : Mr. Kuah Kok Heng
[email protected]

c.c. : HQ UMW Toyota
Seksyen 3, Puchong Service Centre