I clearly stated to the sales person (Michael) what I was offered for a highlander Limited somewhere else along with finance option of 1.9% for 48 months. Gave the sales person a price I would be willing to buy now. He comes back with his finance/pricing manager (do not remember his name ... an asian guy). We haggle a bit and agree to a price. Then another manager (Ray) shows up to haggle further upwards. So gave away another $350 bucks. We walk back in and I am told this price is not for special financing .. as I have used up the rebates! Did the sales person not talk to them about what I mentioned in the first place?

I tried to check on my laptop on the cost of loans. The asian pricing manager got abusive; he said .. 'you do not want a car and for you I would not even give 3.9% .. for you it is 4.9% ... you do not want a car ... do not waste time'.

WOW! what a sales team! This asian guy needs to learn the value of being a professional and proper customer service. In the end, we were off by 1k; i.e. the rebate value on car with an MSRP of 39k. If, as a dealer, you do not agree on a price that is fine but be professional about it. They just pissed off a local technology executive in the news industry. I will do my best to make sure the several hundred people who work in my organization and additionally my professional network never buy from toyota of lewisville. Good way to lose business that too local. I will post this experience on all popular social media sites so others do not have to experience such rude behavior.