My wife and I went to buy a car from Toyota of Orlando. I liked a used car that I saw over there, so I went to talk to the salesperson about it. The payment for that car turned out to be too expensive than what I expected ( even with my trade and 3K down.) They also had my credit report that includes all my credit history and score. So, The sales man suggested that I can do 39 month lease to buy on a new vehicle, I first turned down the idea, but later on with the integration of another salesman, I was convinced to sign the leasing contract (which occured around 12 at midnight, ) especially after they lowered the payment til $200/month. So, I signed the paper and took the car on the same night. 2 days later I was called in by one of the salesmen. So I showed up at the dealership, and here is the surprise; he told me that I cannot leave the dealership with the leased car because the bank wouldn't finance the car for me due to my credit score (600's), and I am a first time buyer. but I told him that he knew about what I have in my credit report, and he still closed the deal with me. but he was blaming me why I took the car that night. I spent over 4 hours talking to them about the situation without positive results. All this happened without hearing one apology word from anyone of them. Toyota of Orlando is not a place that someone could trust to deal with. their staff are incompetent, and that was the worst customer service that I have ever had. overall, they don't care about the dignity of their customers; all they see in you is money.

I traded in my car and I brought a copy of my credit report showing how high my score is, they said that they didn't use the fico scoring, they used the beacon scoring and that my score was much lower with beacon, and I would have to pay a higher rate. They quoted me 439 dollars monthly on a 16k car.

I have some finance experience and knew the payment should be no higher than 350 and said I was leaving. Then they lowered it to 350. They only had one finance agent available and we had to wait until 1 a.m. to meet with him.We took the new car home and were going to return the next day to get the trade in to have a stereo swapped out.

When I got there they told me they had moved it to another lot because they were having a problem with employee theft. So I drove to the other lot and picked up the car.

on the way home I got on the east west expressway and I realized I had moved my epass to the other car. I went to get some change to pay and realized that all of the change and money in my car had been stolen, and I got a ticket for going through a toll without paying. I then noticed that all of my cd, s and several other items had been stolen.

I returned and informed the salesperson and he said they would take care of it, but he had to talk to his boss. He came back and said that they decided to do nothing and that there was no problem with employee theft. I reminded him that they said they had moved the car because of employee theft problems, and they denied this. then they proceeded to accuse me of taking the roof rack off of the trade in, I showed them pictures I had taken the day we traded it in proving there was never a roof rack. These people were nasty and I will NEVER STEP ANOTHER FOOT IN THIS STORE.

WARNING. DO NOT DEAL WITH THESE THIEVES!