I took my car to Meineken Econo Lube for the Engine Light. The mechanic diagnosed and scanned the engine. They show me the 2 codes, and then cost me $1009. Well, I asked to go ahead because I was already at that shop any way and the dealer may likely charge the same price. I picked up my car in the evening, drove to work the second day, on my way back on the freeway the Engine Light on again. I called the shop, they started to make excuses, thought that my car was the same as the previous customers, I need to buy another battery, the cost of the battery, undo my battery without my authorization the shop also charged me $328 extra to buy another part for the same Engine Light, the total end up $1400. The shop manager was ok but the rest of the staff working with him are very impolite, very unprofessional, talk to me like a dog, Incompetent technicians, talking to each other etc... I don't understand how that shop stay on business. I may report them to Business Bureau because of the worse service the shop provided.

Incident = On 1/19/11 My 2005 Prius began to shake while driving on surface streets. I pulled over checked the car but saw nothing that would cause the shaking.
I then started the car and began to drive. The shaking started again like an unbalanced washer. I took the car to Hollywood Toyota. Toyota checked the car and indicated that 2 Spark plugs had gone bad and that 2 Ignition coils had shorted out. As a result the engine had carbon deposits and needed extensive cleaning.
I have done all scheduled maintenance to Toyota specification. 

As a result i contacted Toyota's offices to voice safety concerns. Were there any other similar reported incidents and do they consider any safety issues. Didn't get a clear answer at all from them. Toyota once again is in denial with Prius problems.

Damage Resulting = Cost was $989.81. I feel that Toyota needs to reimburse me for these repairs. Had this happened on the freeway results could have been different. I complained to Toyota and they have offered me $348.10 off the total work.

Its not just a money issue its a safety issue as well. 

Marc Kontoff
3700 Los Feliz Blvd #16
L.A. Ca 90027
213-880-4442

My 2008 Rav4 Sport had been making noises so we took it to our local Toyota dealer. The first time, they said they didn't hear anything. The second time, they said it was the motor mounts, so they were going to replace them. This was in September 2010.

When they were done with the repair, they told me that Toyota recommended a new transmission, but that the car was safe to drive. The part was ordered October 1st.

By the end of December, the car was not drivable at all (at least not safely). In fact, any time you tried to stop, the car would fight the brake (for example, my husband said to put the car in neutral any time I needed to stop). We let our dealer know and they provided us with a rental and said the car should be fixed soon.

Jump ahead a month - it is now the end of January. I was told by Toyota Corp that the part should be in between Jan 11th and the 25th. Guess what, it's not here. I am still driving the rental and can't seem to get my contact at Toyota on the phone. I don't even know what to do any more... all I know is I am PISSED!

I, Jose Pacheco, brought a 2007 toyota rav4 from north hills toyota.this was suppose to be a certified vehicle.i have taken back for the rear brakes and a dead battery.The second time which was for the battery i spoke to the manager Steve i was up set i have not made a payment yet and its in the garage for the second time.I told him if this vehicles keeps going to your services department i ll drive back to the dealer and he can keep it.He inform me they got there money its between me and the bank now.If i go down there creating problems he would call the police and hung up on me.I called back and he decided to take care of the problem.This person Steve should not represent Northhills Toyota because thats not the way to treat a customer.

We purchased a Toyota "Certified Used Vehicle" from this dealership, with full expectation that for the "premium" we paid as the buyer for a certified used vehicle, we would get a vehicle that was reconditioned to Toyota's exacting standards as outlined in the 160-point Quality Assurance Inspection and "certified" as advertised on Toyota's website.

We purchased this vehicle online from a dealership in NJ. Upon taking delivery of the vehicle, our sales person noted a low tire pressure warning light that was blinking. He directed us to take the vehicle to our local CT Toyota dealer who would be able to reset the light.

Our local Toyota dealer inspected the car and found that we were sold a car with NO spare tire, hence the reason for the warning light. Upon further inspection, there were a number of other items also identified as part of Toyota's 160-point certification that were not addressed. Needless to say, with no spare tire, among other concerns, we had our local dealer make the necessary repairs.

We contacted the NJ dealer to request reimbursement for these repairs and they have offered to "settle" at approximately one half our "out of pocket" expenses.