Last year Rosner Toyota of Fredericksburg VA tried to charge me 150 to change my head light, they said the bumper had to be removed, I threw such a fit they ended up charging me 50. Today I found out it's not necessary to remove the bumper with instructions from an auto help site my husband changed it in less than 30 min. And he is NO mechanic. Shame Shame on Toyota for the lie and the design.

Dears,

First I want to introduce my self
I am one of Toyota Lovers since 15 years ago
I believe in Toyota as the biggest & greatest company in the automotive fields
One of my dreams to own of the Toyota models
My dream became a truth in 2008 as I own Toyota yaris

 Unfortunately, I faced a serious problem at Nov 2010
My car had a problem in a fuel injection in beginning of November
As of normal process, I sent mail to Toyota Service centre in Abou Rawash area
Repairing take 3 days (as I will explain in detail later)
Service Centre repot as there is no problem in the Fuel injection system
After receiving the car from my side, I noticed the same problem in the car
Using a truck to carry the car to service centre again (consuming full day for car delivery& repairing)
The car stopped again after only 4 hours of car receiving
Then, I obligated to wait 3 days for the truck to carry my car again
Another 2 days in the service centre to receive my car
The car stopped again after only 4 hours of car receiving ( I am not repeating the words)
This is really happened
Another 5 days in the service centre to receive my car tomorrow
However, I want to highlight some issues I faced during this bad experience:

1- Toyota call centre didn’t receive the phone calls (Follow up of my car status is unknown process)
2- Trucks is not available for 3 days to carry my damaged car (Toyota lost their clients to other unknown & unauthorized service centers)
3- Toyota employees has no interest in customers satisfaction (calling Mr. Sherif Complaint manager in Toyota) without solution
4- There is a time gap between finishing car repairing & customer receiving (No answer from call centre)

As you can see from the above mail
1- 3 weeks left now without my car
2- consuming time & money to follow up my car
3- I was in charge for my car delivery to the service centre using truck twice
4- Losing 4 working days in my current job to receive the car more than one time


Finally I appreciate your fast replay on my mail.

Please accept my respect and regards

Mohamed Elezza
E-mail: [email protected]
Web: www.etisalat.com.eg
Mob: +202 0111007737

I PURCHASED MY TOYOTA RAV4 AT SUNRISE TOYOTA IN OAKDALE NYO OCT 12 2009. I WAS TOLD THAT I COULD CANCEL MY VEHICLE SERVICE AGREEMENT IF I LIKED DURING THE PURCHASE.
I FILLED OUT A CANCELLATION REQUEST AT DEALER IN MGR OFFICE ON NOV 11 2009, I HAVE COPY . NOTHING HAPPENS. NO ACTION
I WENT TO DMV TO ADD MY WIFE TO REG, AND FIND THEY REGISTERED THE CAR AS A 4 CYL, WHEN IT IS A 6 CYL, I INFORMED TOYOTA DEALER ON AUG 11 210. NOTHING HAPPENS. NO ACTION. ONLY THEY CAN CHANGE IT.

I bought a new Toyota Corolla Advance 1.6 in September this year.

There was an attempt to steal the vehicle and I needed to have the locks and alarm fixed. I took the car to Toyota Sasolburg, they had the car a full day to assess the damages and identify the parts needed. My insurance gave them the go-ahead to fix the car. My car went in on Tue 9 Nov at 7:30 to be fixed. At 13:20 I was phoned to tell me they received the wrong parts from Toyota SA and cannot fix the car. The workshop manager Eddie gave me his word that the correct part has been requested again and that my car will be fixed by Fri 12 Nov.

On Thurs 11 Nov I was phoned to bring my car as the correct part has arrived. An hour later I was phoned to say that they can only install the part in two weeks as they were fully booked. I refused to accept this and contacted Customer complaints as Eddie promised that they will fix my car by Friday as it was not my mistake but Toyota's mistake. The owner of Toyota Sasol phoned me back and gave his word that the car will be fixed by Saturday 13 Nov. Two hours later Eddie phoned me again and claimed that there are no parts to fix my car available in South Africa. I requested to see all correspondence between Toyota SA and Toyota Sasolburg, however Eddie refuses to show me any correspondence which makes me extremely suspicious.

How is it possible that a South African company does not have any parts for a 2010 vehicle and have no means to obtain it within a short period of time. We are living in a modern world. I can get a package from overseas within a week, why can Toyota not do the same?

I recently took my celica gts in because of engine surging they didn't diagnose it they went off recall bullitin and told me that was my problem and it turned out after they charged me to replace it it did not change a thing I paid them 630 dollars now they are telling me it is something different I really feel I'm being ripped off because I paid for a part I did not need because they didn't do their job in the first place