Toyota Universe
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Category: Automotive
Contact Information Little Falls, New Jersey, United States
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Toyota Universe Reviews
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Harold
June 11, 2010
Scam
At 30K miles the transmission went on the van, Toyota Universe fixed the
problem. Four months later having only a routine oil change. the front
differential leaked oil causing it to seize and damaging the transmission.
Toyota Universe service manager Joe said it was my problem that the differential
leaked not his, and the dealership would not fix the problem.
the Sienna which now has 40K miles had the following issues. 3 sets of brakes, 2
sets of roaters, 3 sets of tires including those run flat tires, which on the
third set I had to put regular 17 inch tires. I would not recommend Toyota
Universe for anything, They will give you nothing buy grief.
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acaro
May 17, 2010
service
It was all fine and dandy when i went to go buy a used car. They got me into a car that the bumper was scratched. Promised me to fix the bumper, give me an extra set of keys, and a small cack on my wind shield and there ws a light bulb out inside the car. These were the problems that i knew of. i took the car in for repairs. i had to find a ride to and from work that day and come to find out the only thing they fixed was the crack. i had to continue to call and call and they did not help me in any way. I took it again and again i had to find a ride to and from work because they did not want to shuttle me to work give me a loaner car. come to find out the breaks were bad the roters were bad and the tires were bad on top of everything else that was wrong. they did not fix my bumper or give me an extra set of keys. They called me later that friday telling me they were going to give me a loaner car or find me a ride to work on mon or tues for them to fix my car bumper. IT IS NOW MONDAY AND I HAVE YET TO HEAR FROM THEM! IM HIGHLY UPSET AND I WANT SOMETHING DONE BUT OF COURSE THEIR CUSTOMER SERVICE AND THEIR PROMPTNESS IS HORRIBLE!
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June 4, 2008
Hostile manager
Manager John Angelo is very rude. He yelled at me and made a scene out of my own expense. We were asking for the down payment my sister made in the morning since we decided not to buy the car after seeing all the added costs they wrote on the financing papers. Moreover, I didn't like how they don't have the car yet and insisted that the MSRP is the price we pay. The manager was very hostile and started yelling at me out of nowhere. He made accusations and threatened to call the police to escort me if I don't leave in 2mins. What a jerk! My sister has to wait until Monday before she gets here $5K, of which $3K was paid in cash. "Nobody is here to open the safe, accounting went home already." What a load of cr*p. Do they put in their pockets then whatever money the customers give them "after their accountant has gone home?"
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