Does the General Manager of a Toyota dealership usually say "You already bough this car, now you cant do anything about it" to every customer after a customer has bought the car and the dealer has got the money in his pocket?
Well I am saying this cause thats what I was told at by the GM of Westboro Toyota after I signed all the docs, paid the money and then i was told that "THERE IS ONLY ONE CAR KEY WHICH YOU WILL GET". When I asked the reason why I was not given this info while I was buying the car and that I should be given 2 car keys, the GM of the dealership said "Thats what you are gonna get man. You already bought this car .. what are you gonna do now!!!"
Such a rude behavior from the GM of a car Toyota dealership says alot about how I am going to be treated later on as well. I can actually say that "I regret buying a Toyota from that dealership" and I really hope my problems are being heard.
The GM's behavior was totally arrogant as if he was doing favor to me by talking to me. I asked him why I was not told that the other key of the car is missing while we were making the deal. If I am buying a car, I should know what am I going to get and what not. I was told all the good thing about the car and not that a key was missing AND the worst part was the GM talking to me so rudely. After long talks, he agreed to give me a Vallet Key for the car. I asked him that I wanted an automatic key with buttons on it BUT all he wanted to say was that he was doing a huge favor to me by giving me a vallet keyy to the car.
When my friend (who bought a Camry from the same dealership and recommended that dealership to me for buying my camry) stepped in and started to say something. He was told to shut up coz the dealership was not doing business with him but me. The GM actually said that he is doing business with me and not him so he doesnt need to step in and say anything. Instead of being so rude to him the GM should have been thankful to him for giving him more business by recommending me to the dealership.
He was being Racist as I and my friends are from India (Asia). I am very sure that he would not have reacted the same way to a white guy. You might think that I am exaggerating it too much BUT trust me, thats how you would have felt if you were in my place.
2 of my friends bought a pre-owned car from other dealerships last month. They got such a good customer service BUT me. When they got their car, they got a full gas tank. I didnt even get that. It was almost half.

This is my first car after coming to the US and I was seriously disappointed by such a rude behavior from the General manager of a huge dealership. I thought the manager's are supposed to be more courteous to the clients so that they can get more and more business. I guess I was either wrong OR unlucky to go to the wrong dealership.

Another friend of mine is planning to buy a car. I recommended him to go to Westboro Toyota to get a good deal and he went with me to the dealership today while I was picking up my car. He went with a mindset of looking for a car at the dealership BUT he was so disappointed after seeing how I and my other friend was treated by the dealer. Now I have recommended him not to buy a Toyota at all. I WILL NEVER RECOMMEND A TOYOTA TO ANYONE.


Thanks