DO NOT PURCHASE ANY PRODUCT FROM THIS COMPANY, I ordered travel system for my newborn baby, but THEY JUST TAKE MY MONEY FROM MY ACCOUNT AND DIDIN'T SENT ME ANY TRAVEL SYSTEM, SO MY BABY IS WITHOUT A TRAVEL SYSTEM AND I HAVE TO ORDER AGAIN (BUT NOT FROM THIS COMPANY) AND PAY IT AGAIN. I AM TRYING TO CONTACT ALMOST 100 TIME VIA PHONE, BUT NOBODY ANSWER THE PHONE, A SENT THEM 10 EMAIS BUT AGAIN NOBODY ANSWER ME. MAYBE I HAVE TO GO IN A PERSON TO THIS COMPANY AND TAKE MY MONEY. THIS IS A WRONG COMPANY, THEY JUST KNOW HOW TO TAKE ON A PARENS MONEY AND THAT IS ALL !!!

THE worst online shopping experience I've ever had. My wife and I tried to purchase a baby walker from their site. First, at the end of our online transaction, I noticed that their site was not using SSL encryption. So, all our personal and credit card information was sent unencrypted over the internet! Calling customer server to tell them about the problem went nowhere, as the rep was not the least bit apologetic. He said that the systems people had done some updates to the server recently and that they probably just forgot to re-encrypt the site. He did offer to cancel our order right there, because apparently they don't need our business. Then, even though their site claims delivery of all items in 10-14 days, a week later we got an email saying the item had shipped. No tracking info, no carrier info, no expected delivery date, nada. So, we waited. And waited. And waited. Almost two weeks later, we emailed (after trying unsuccessfully to contact them via landline for a week), asking for a status update. They emailed back and said they couldn't provide the status and they had no tracking information for the shipment. They also said that they had over 60 orders for this product, as if to offer some very lame excuse for their incompetence. After our last irate email to them demanding tracking information or that they cancel our order, they responded almost immediately telling us our order was canceled and our payment refunded. This means that they were feeding us a line of horse crap about the item being shipped in the first place!! Almost 24 hours after the order was canceled, I still haven't seen the payment refunded. DO NOT PURCHASE FROM THIS COMPANY. They are rude, unprofessional liars, who are not at all interested in customer satisfaction.

AWFUL Customer Service. In-stock Item not in-stock. Rude. Customer Service didn't reply to multiple emails for order updates/inquiries. Calls to customer service forwarded us into a "Mailbox Full" voicemail multiple times.

This is their email back to us on 12/22:
"You ordered this on the 17th. Do you think you could have waited any longer to disappoint your nephew?" Kinda funny, if it were a joke. Do not use this company.

The only thing that got a return call (a very angry return call) and that angry email was an email from us threatening to report them to the Better Business Bureau. They specifically said it was our fault anyway for ordering an item on December 17th. I have a feeling that a couple (million) Americans order on or around 17th.

If they can't support business at that time of year then they shouldn't advertise this towards the main logo on the home page of their website:
"Most products ordered by December 18th can still get on Santa's list! Click here for more info."

We have no problem with an item out of stock or if they can't provide something by 12/25. However no updates and rude communications aren't acceptable.

Do not use this company.