I purchasd on line. Followed directions. didn't work. I called 5 different times. Their computer went down 4 diff times. and I was disconnected 5 times. with diff. customer service agents.I kept getting disconnected. . Was on hold for over 4 hours total. Last agent said He would send a new phone because mine was defective and he would get me free minutes .was on hold for over 1 hour, waiting for a reference # but I was disconected again. When I called back, they said I had to have that ref. #, I told them that I was disconnected before I got it. Sorry, there is no way we can find that info. I have every persons name I spoke to. They couldn't help because they have so many employees that it wouldn't be possible to locate them. Now, it's been over 30 days and there are no refunds after 30 days. I am so dissapointed with this company. I will keep calling until this is resolved or until I die. I was promised by the last agent that I would receive extra service and minutes, but they have no record of this.