Since 18 May 09 when for no reason my phone was deactivated I have had nothing but problems with this company. The phone was for business and was listed in advertising. When they finally reactivated the phone they had changed the number. "We're sorry for any inconvenience". Then I discovered the phone wasnt recieving calls. Again they changed the phone number on me. Customer service is basically noexistent because all they can say is "We're sorry for any inconvenience." I have no idea how much this company has cost me in lost business but my advice to anyone considering a Tracfone purchase is "DO NOT PURCHASE ANYTHING FROM TRACFONE.