I have used tracfone for over three years, and in that time my voice mail has never worked. I tried to get help via online tech support three times (that I can think of) and was either not issued a job number, or the complaint(s) just disappeared into the ether.

I have tried their customer and tech support by phone, and on both occasions, one not documented, and the last one documented, I was transferred to no less than two people who: recited almost verbatim the online voice mail set-up instructions, asked the same inane questions, put me on hold a minimum of 10 minutes, and finally, inexplicably disconnected my call.

I wasn't called stupid, at least, and most of the operators were unfailingly polite -- if woefully uninformed -- but I've also never had my issue resolved.

To me, it seems like a simple programming problem that could be handled in about five minutes, and involve less than two fingers applied to a computer keyboard. I mean, if the company can automatically load purchased minutes on my phone in a matter of seconds, surely they can just as easily unlock my voice mail.

I did receive an email reply back telling me:
"Our records indicate that your voicemail feature has been reset. Please
try to set up your voicemail by following the instructions below"...with the same online instructions. I tried it, and have the same.exact.problem.

I just laughed and laughed and laughed.

As soon as is possible, I'll be shopping around for a better cellular company