I am still awaiting for a resolution to my problem. It is almost 2 weeks and all I get is, We are working on it. The same as the last time I tried to resolve this. With this kind of service, I am amazed that tracker is still in operation.

It all started by a call from lawye from operating from a filthy office in R'Poort CBD claiming that i owe Tracker. I then called Tracker and they told me that i must pay about R700 and everything should be fine(i ave 2 cars with them). I told them that i sold one car but just bought another one. They charges me for the new car immediately before i even gave them the details. They promised to do the transfer for free but later forced me take a 36 month contract(I completed the first 36 months last year) if i want a free transfer. I later phoned them about the new car and they told me that the car's got a tracker already. I asked them to check if both cars' units are working. They told me i will get an sms within 72hrs. After 10 days, no sms. I then went to BP selft test and it failed. I then phoned them again and the guy told me that he will speak to the manager and come back to me. He never came back to me. They are charging me but they do not even know wether both cars units are working or not. Although i own both units (36 months elapsed) they wanted to dupe me in to another 36 months without even knowing if the units are ok. I'm glad i am on month to month contract!!

Firstly I have been with tracker now for only 2 months and this morning when I got into work I recieved a letter via e-mail of an annual increase, dated the 31 August but sent on the 31st September for the next day the 1st of October ... Now we cant blame the post for this as this was done electronically ... so what the ?? 2 months and I get an increase when I have been with Netstar for over 2 years and have to date not had a single increase.

Understand although I feel that having an annual increase after only being with a company for 2 months is so wrong on so many levels, my real complaint is that a company that is as big as tracker cant send out a notification before time, How do you justify sending a letter dated a month behind for a premium that will be debited off my account tonight.

Tracker if this is the start of your poor service already I am really not looking forward to the next few years but at least I can be thankful that I never changed my Netstar units for yours as this would be double the frustration.

I called tracker in April after I had sold a car fitted with a unit, I was told the dealership that sold the car cancelled the contract so I left it, September I notice the debit order is still in place so I call them again, I get told the contract is 3 years and it carries on till may next year I think. So I ask why I was never offered the opportunity to put the tracker in my new car and they give no response, they tell me the unit was added back to stock.

I ask for settlement amount and don’t get a reply. So I call again, they say they have no record of phone calls when I was told the account was cancelled so to end the matter I ask for cancellation amount again. about two weeks later I get the amount, and it says I get a 50% discount but the amount they had as my monthly subs are 100% more than what the debit order is, so in fact I am pay the same cancellation amount with no discount. Maybe a whole R80 rand or something silly.

I then ask the lady to tell me why the unit is in stock and I get told the unit I have is not added to stock ever. So I get a completely different story every time.