On Christmas eve 2007 my fiancee was injured in Afghanistan resulting in him losing both of his legs and his right arm, after his initial recovery and lots of rehabilitation he was finaly allowed home. Learning to use prosthetics and going through intese rehab took it's toll on Mark and he used to have a lot of back and neck aches and pains etc... After a brief discussion we decided it would be a good idea to get a spa to help relieve the tension and aches in his body, after looking through the internet we decided to buy one from Trade Price Hot Tubs as the offers seemed unbelievable so we paid our deposit of £500, that was in August 2008, shortly after we decided to ask for our money back as we read a lot of negative reviews about this company (should of checked before so that was our fault) After numerous phone calls and conversations we were given constant excuses about the accounts department having lost our details (twice) and after another phone call they have lost our address (not a very professional team im sure you'll agree) it is now 6 months later and i still have not had a refund and spent a fortune on phone calls as they never ring back like they promise to. We have now given them our address for a third time and they have promised to send us a cheque after we fill out another form and send it to them (which will probably get lost) if any one is considering buying a hot tub from this company please reconsider as you would be a lot better off visiting a dealer and making the in person, it will save a lot of stress.