I have been working online for several years now and for the last 4 years had been using traffic wave as my auto responder service.
I recently was in between moving so I was temporarily staying in a hotel. After 4 years of everything going fine and paying traffic wave monthly for using their service
all of a sudden one month my card was declined. I contacted them and they said they had upgraded their payment software and the system detected that my home address
and credit card address did not match. I did not want to put a hotel address on my card until I had made my permanent move, however I was forced to do so because of this new system change so I did.
After I did this traffic wave still insisted that The addresses did not match. After several emails and getting nowhere with them I decided to contact the bbb because due to them closing my account, this would cause me to lose thousands of clients per month (about 20, 000) that I had built in my opt in list. This list took me YEARS to build, I built them through the traffic wave auto responder, however traffic wave had nothing to do with me pertaining the list. I built it with my own advertising techniques that I paid for totally separate from them. Anyways so funny how this happened but as soon as I contacted the BBB miraculously my card went through (hmmm) fishy. You see during the emails it got a little heated so my guess is they wanted to close my account but when they were contacted by the BBB they didn't want the complaint on their record. Anyways so I thought everything was back to normal and dropped the bbb complaint. Now as of this past month I did my final move and this whole thing started all over again with the address thing. I made sure to change the address in both systems however all I got was arguements from traffic wave stating that my information did not match and my account was closed.

At this point all I want is for them to let me back into my account for 1 day so I can retrieve my list that I personally built and my letters in their systems that I personally wrote and transfer it to a reliable auto responder service. I told them this was going to cause me to lose lots of money by losing this list but the owner of traffic wave Brian Rooney could not care less and after all these years just locked me out of my account so hopefully no one else will make this same mistake by joining traffic wave and risk losing their entire list. Brian Rooney and staff have been nothing but rude and unreasonable and I did tell them off and curse at them after several upon several of rude emails later. I think the average person would do the same if they were standing to lose money that they depend on every month as a single parent in this economy.
Anyways I did find another auto responder service but am willing to look through others to make sure this NEVER HAPPENS AGAIN. I am willing to hear any suggestions.

Thanks