On Oct 29, 2007, I contracted with an authorized Trane dealer and purchased an XL14 SEER, model # 4WCY4024A1000AA. On April 25, 2011 after only using the air conditioning for 2 summers, our unit no longer cooled. It blew air but no cold air. On 4-26-11, I contacted a certified Trane technician to come out and diagnose the problem. I was informed that beneath the panel, the copper distributor lines touched and due to the normal vibration of the system it caused the copper to have a hole in the line. This leaked out the freon enough that it would not hold a charge. I could have them replace the coil that has the lines built on for over $900 or I could repair the copper line and have it soldered for $655. My system has a 10 yr warranty on parts but not labor. I decided to minimize the damages and paid to have the line repaired instead of having Trane replace the coil on 4-27-11. I also contacted Ingersol Rand on 4-27-11 for a phone number and was given the wrong number and hung up on instead of transferred like I was told. I looked up Trane online and found a consumer website to file a complaint and did so. Today, 4-29-11, I received an email with no name back that said it was out of their control. I called the Tyler, TX office and asked to speak to Nicole Fields, the supervisor. I was told she was at lunch and would return my call. The email tried to put the fault on the installer, the technician, or me. None of the three listed manufactured or assembled that system. This is a manufacturing defect that should be recalled & repaired at Trane's expense. They do not want to pay their certified tech for this but neither did I!!! They don't care about the quality of their product, because if they did, they would have quality control measures in place for this and not have outsourced the coil to be made in China! They sell inferior and defective products and certainly lack in customer service!

Our less than 4 year old $9655 Trane Ac needs a new compressor. Even though the part is covered it is still going to cost us over $890 for labor and installation. This system when it was less that 1 year old had a small leak and needed freon. I truly beleive we have a lemon. I am disappointed in the performance of this top of the line name brand.

I have a Trane furnace warranty expired October 22 2008. Today I had to have the circuit board replaced. Trane will not answer my emails and I had no choice and had to pay for this repair. Funny thing was the board for my furnace has had an upgrade made to it and the original one isn't on the market anymore. Smells like trouble to me. Never again will I have a Trane furnace in my house.

I have a XB80 furnace it’s less the 5 years and and is not worked very hard here in Seattle. Now it won't turn on. The small blower starts then it flashes the led 3 times for a while then stops. The main burner never lights. After about 5 seconds it starts all over again.

I see that many people have this problem but I can't find a definitive solution.

I purchased a Trane in 09/05 in 11/07 the heat pump went out and tech came out to fix it had to order part and pay 150.00 labor charge. Now, in 06/08 air cond is not working have gone 2 wks without air sd it was the reversing valve had to order part waited 1 1/2 wk. When they came out different tech put in part and chgd 589.00 for labor because parts are covered by warranty. Guess what!! Not working barely blows cold air.. DO NOT PURCAHSE A TRANE!!!