We recently purchased a Dog Carrier bag through Tranquility Alley. This store is located in Elmhurst, IL and has a physical store and online store. We placed our order as it appeared the item was on hand and ready to ship based on the website. Our card was immediately charged the $300+ and then nothing. We got an email showing the order was taken and we were charged. After weeks without any word we started inquiring about the purchase. Although we were never emailed or phoned they told us they had tried several times to contact us. This never happened but turns out to be a stall tactic. Sometimes we'd get our own email forwarded back to us, sometimes nothing at all. Messages left on their answering machine, as they don't answer the phone, have never been returned. Their online "help" was then finally turned back on through their website. Unfortunately they were no help as they fed us more and more stall tactics. We've heard the woes of their moving stores, etc. Two weeks ago we were finally told the item was back ordered and we could cancel the order and receive a refund. I replied to cancel the order and credit back my card. Now two weeks later they say they just got the product in and shipped it. They can't seem to come up with a tracking number or ship date though. The item is also last years model according to the company that makes them and now is not available. How can they now be getting it in on special order if it's not a knock off and they didn't have it in stock. Emails to sales, info, the owner, etc. have not been returned or taken serious. We have gone to the BBB now. Wish we would have done this first as this company has a very very poor rating and has been sent warnings from the BBB for lack of service, failure to ship products, failure to disclose back orders, using stall tactics to avoid refunds, etc. The list goes on and on. I suggest that anyone who planned to use this company think twice and read the BBB first. Don't waste your time and money on this horrible company. Just read their 46 complaints listed at the BBB.