I ordered a bamboo curtain on January 7, 2010. An e-mail after the order alerted that it would be 7-10 days to receive the curtain. After 4 weeks I started e-mailing Tranquility Alley via their Live Chat button on the web site. I received responses telling me that the otem is a special order and that it is taking longer. After another week I e-mailed again. I was told it was a special order and that there are many crates and such via customs and just hang on. I waited another week and told them to refund my money.

I found the exact item cheaper and ordered it with the thought that Tranquility Alley would be refunding my money. They did not. I received the curtain from the other company in one week.

I have again sent an e-mail to Tranquility Alley about this and asking to refund my money.

I do not see how these people have stayed in business for 8 years as they claim in one of their responses to me. How do these people look themselves inthe mirror each morning? How can they maintain customers? They need to be knocked out of business for poor practices.

I feel they have STOLEN my money from me!!!

SHAME ON YOU TRANQUILITY ALLEY!!!

I ORDERED A "WINE BOTTLE METAL ART' WALL DECORATION IN SEPT.09,
THEY REJECTED MY PAYPAL PMT. AND ASKED FOR A CHECK. lIKE AN IDIOT..I SENT THEM ONE FOR 86 DOLLARS...WHICH HAS BEEN CASHED.
I STILL HAVE NOT RECEIVED MY MERCHANDISE...WITH NO WORD WHATSOEVER FROM THEM ABOUT ITS WHEREABOUTS...
I EMAILED THEM TO ASK THEM TO FIND OUT ABOUT IT. THEY EMAILED ME BACK TO SAY THEY WOULD CHECK ON IT THE FOLLOWING MONDAY.
THIS IS THE FOLLOWING FRIDAY, AND I'VE HEARD NOTHING STILL. I CAN FIND NO ADDRESS ON THE EMAIL SITE, OR PHONE NUMBER...
IS THERE ANY WAY TO GET MY MONEY BACK...?
MY EMAIL IS [email protected]
VALERIE ROBERTS
710 FISHER LN
MT. WASHINGTON, KY 40047
502-538-2572

THANK YOU

I placed a order with tranquility alley in March 2008. I have yet to receive the merchandise or a refund of $133.80. I have made many attempts to notify them by email and phone. They don't respond to your emails. They did attempt to offer other merchandise "ONE TIME" and after I selected another item I was told via email that they were checking to see if they could get the merchandise. They are scammers. They adverstise merchandise they don't have. They ignore you and they really don't care once they receive your money. Please be advised that I have made many purchases on-line with other vendors and Ithis has been my WORST experience. I am so distraught with this transaction!!! By the way I found the same merchandise for half the price on another wrought iron decor on-line store.
What should be my next step?????? They still have my money. DO NOT EVER PURCHASE anything from them...I wish that I had seen the complaints against TRANQUILITY ALLEY before placing this order with them.

Pamela Jefferies

I ordered two wrought iron wall hangings from Tranquility Alley in October of 2007. My credit card was immediately charged $727.97. A few days later, I looked online at my bank statement and saw that there was another charge from this company for $769.77. I tried to contact them several times through emails and the phone, and their online 'live' help. I did not get any response from them. I then emailed them stating that I was taking my business elsewhere. They emailed me back and stated that they were sorry but the second charge was for additional shipping and they would remove that second charge. Checking my statement for several days showed no reversal of the charge. Again with several emails and once again stating that I was taking my business elsewhere they responded saying that the wall hangings were on their way and they would be giving me a refund of 20% of the charge for the inconvenience. To date there has not been any refund of any charges and no wall hangings. I then contacted my bank to dispute the charges and notified Tranquility Alley of my actions. They responded with an email saying that they had reversed the charges and it would show up in my account in a few days and would I cancel the dispute. I stated that I would cancel the dispute but that I would reinstate it if I did not see any activity in my account with in a week. I reinstated the dispute after the week and also contacted the Better Business Bureau.While on the BBB website I saw that Tranquility Alley had had over 75 complaints in the last 36 months.I wish I had checked them out before I ordered , I would have saved myself a lot of aggravation . I emailed Tranquility Alley and told them I had filed a complaint with the BBB.Once again they contacted me and stated that the charges had been reversed on their end and they would send me a confirmation of that. I never received a confirmation. To date my bank has reversed one of the charges and they continue to work on the second one. Today 1/25/2008 I checked the BBB website and there are now 89 complaints lodged against them. This is a horrible company to work with, I do not recommend doing any business with them. I was happy to see that when googling the company this complaint website pops up. Lets hope that they go out of business soon.