I was originally referred to Transfirst through my bank Washington Mutual. I didn't have any problems at first, but then a rep called and told me they had to do a mandatory upgrade on the equipment because as of a certain date, the equipment I had was supposedly not going to work (probably a lie). So I upgraded the equipment to a wireless terminal. He told me I could process both my businesses wireless on this one terminal (definitiely a lie). Well, unbeknownst to me, that terminal also came with a complete new contract from Northern Leasing (he lied about that, too). I thought I was signing to upgrade not to renew a contract. THEN...after sending the terminal back 3 different times, they finally told me that there is not such thing as a terminal that can do more than one business wireless...the other one has to be plugged into a landline. I don't have landlines. I'm stuck in this contract with this terminal they lied to me about, and now cannot process my cc without having to physically go out and batch out on my friends landline. It's been an ongoing mess. Now, they have tried to take their monthly fees out of my bank account 3 times so I was charged 3 non sufficient funds fees from my bank, and then they decided to take their fee out of the money they had pending on my terminal...which is what they should have done to begin with considering I cannot batch out without a landline! Their customer service just always passes the buck. The supervisors get on the phone and say they'll have to talk to their reps because the rep misinformed me, but all in all...I am still the one who has to pay all these rediculous fees and am stuck in a contract with a terminal that doesn't even do what it was sold to me to do. I would highly suggest NOT using Transfirst. They are extremely rude and just refer back to the fact that you signed the contract so there's nothing they can do. What a joke! Only I'm NOT laughing...