I sold 7321 rmb and 2200 hongkong dollars in one transation and another 305 rmb in a second transaction for usd to the travelex in the seatac international airport on feb 13th.
I ask the teller if the rate you were offering for rmb was 6.6 to one usd as I knew that was about the current rate and there was no board with your current rates. The teller told me yes and exchanged my money.
Later after looking at my receipt I found that the rate I was given was 7.4 not the 6.6 that I was promised, I was lied to by your employee and I was cheated out of 200 usd.
I called the store to ask for a refund and was told to call the store manager and was given his number. I tried calling the manager several times but there was no answer.
I called again the next day and was told by the manager that refunds could only be given the same day, I explained that the teller had lied to me and that I had tried to get the refund the same day but could not get through to him. He told me there was nothing he could do and I could exchange my money back in a new transaction with their current rate, I refused because I would only lose even more money if I did that. I continued to try to reason with the manager but he hung up on me. I have never received such bad service in my whole life. I would like a refund that it all, I was lied to, cheated, and treated rudly and I did not get the rate I was promised.

So this company train their employee lie to their customers, and try their best to make up any excuses so that they can refuse to refund to you.

Be smart, use ATM card can save you a ton!