I am due a refund on a prepaid car rental agreement with Traveljigsaw UK (June/July 2009) which they finally agreed to months ago.<br />
<br />
However nothing is forthcoming and they are now ignoring my communications in this regard.<br />
<br />
Attached plse two lots of correspondence that will help explain and clarify the situation……..<br />
<br />
My letter dated 17 July 2009 to Alamo Traveljigsaw claiming the refund.<br />
<br />
Their letter dated 18 August 2009 from Alamo Traveljigsaw stating that a cheque is in the “post”.<br />
<br />
This is not right that this badly organized business can get away with this sort of thing.<br />
<br />
Atachments...<br />
Dear Sirs, <br />
I have encountered a problem regarding the car hire ref 165047156. I sent an email to your office while still in the UK regarding this matter and have not received a reply. I am reinitiating the correspondence….<br />
I had a “PAID IN FULL” rental, collect Pembroke Docks 23 June 2009 and return 9 July 2009 at Heathrow. <br />
My wife took ill in Wexford Ireland and was hospitalized and I could not collect the car as contracted. <br />
I phoned your 0080044733000 number on the 22 June 2009 at 19h00 and spoke to Tina and informed her of my predicament and that I would need to postpone the collection of the vehicle from Pembroke docks and was reassured by her that’s all’s OK .<br />
When I arrived on the 1st July at Pembroke to collect there was no record of my prepaid Voucher on there system, but with my documentation in hand and my insistence that I have prepaid and that I was entitled to a car they let me have a car after much phone calling by Mark Evans from that office.<br />
I had to pay a one way drop off payment of 34.99GBP and they generated a new contract 47929802 as to provide some form of paper work. <br />
After returning to South Africa I find an Invoice no 900500000947 direct from Alamo demanding a further 215GBP on the new contract.<br />
As I prepaid and informed your office well ahead of my forced plan change I do believe I am due for a refund rather that further payment.<br />
Please sort this out for me as I can not be held responsible for failure to your admin systems.<br />
Regards<br />
Patrick van den Heever. <br />
<br />
-----Original Message-----<br />
From: [email protected] [mailto:[email protected]] <br />
Sent: Saturday, May 16, 2009 3:08 PM<br />
To: [email protected]<br />
Subject: Your Carhire 3000 Voucher - Ref: 165047156<br />
Importance: High<br />
<br />
<br />
Dear Mr van den Heever, <br />
<br />
Your voucher can be printed from the below link, please carefully check it to make sure all your travel details are correct. <br />
<br />
YOU MUST TAKE A COPY OF THIS VOUCHER WITH YOU WHEN PICKING UP YOUR RENTAL CAR. IF YOU ARE UNABLE TO PRINT THIS VOUCHER PLEASE CONTACT CARHIRE3000 AS SOON AS POSSIBLE<br />
<br />
http://www.carhire3000.com/ShowVoucher.do?id=RMTY1MDQ3MTU2U<br />
Please be aware if you use AOL and certain other email providers you may need to copy and paste the whole of the above URL into your Internet Browser <br />
to view the link<br />
<br />
If you have any questions or need to make changes to your travel arrangements please contact our reservations team on 0800 358 7707 or via email at: [email protected]<br />
<br />
Please make sure to include the reference number below on any correspondence:<br />
<br />
Ref no: 165047156<br />
----------------------------------------------------------<br />
-----Original Message-----<br />
From: Anna Piech [mailto:[email protected]] <br />
Sent: Tuesday, August 18, 2009 2:02 PM<br />
To: [email protected]<br />
Subject: 165047156<br />
<br />
<br />
Dear Mr van den Heever, <br />
<br />
<br />
Thank you for your recent email to our customer service team.<br />
<br />
<br />
May I first of all take this opportunity to thank you for bringing your concerns to our attention, as the feedback that we receive from our customers is extremely important in helping us improve our services and the products we offer.<br />
<br />
<br />
Having informed Alamo of your dispute regarding your rental charges they have informed me that they did not have details of your pre-paid voucher and have therefore charged you again for the rental days. After providing Alamo with a copy of your voucher they have informed me that this has been applied and a refund of £215.01 has been refunded via cheque. Alamo have also asked us to pass on their apologies for any inconvenience caused in this instance.<br />
<br />
<br />
I would like to thank you for your comments and assure you that all feedback received form our customers is extremely important to Travel jigsaw and I am glad that I have had the opportunity to address your issues.<br />
<br />
<br />
In closing, I would like to apologise for any disappointment/inconvenience and I hope that this will not deter you from using us again in the future. Thank you for your valued custom with Travel Jigsaw. If there’s anything else we can do for you, please don’t hesitate to contact us.<br />
<br />
<br />
Kind regards<br />
<br />
Anna Piech<br />
<br />
Customer Service - Travel Jigsaw<br />
<br />
Email: [email protected]<br />
<br />
Freephone Tel: 0800 358 7707 (Option 3)<br />
<br />
Tel: 0161 836 6707<br />
<br />
Fax: 0161 836 6737