In the summer of 2008 I booked three one ways for Feb 2009 travel through Travelocity. The first two legs were with Continental, the last leg was with United.

When I arrived at the airport for the last leg my luggage was checked, I had a seat, but United refused to issue the e-ticket. Long story short I had to stay overnight at the airport and fly home on a Southwest ticket the next morning.

Travelocity customer service has been totally non-responsive. DO NOT USE TRAVELOCITY. THEIR "CUSTOMER SERVICE" IS NON-EXISTENT.

I booked a flight from Newark to San Francisco for the 24th of Feb and a return trip from LA to Newark for the 3rd of March. I read the itinerary 3 times for each booked one way trip before I submitted payment. I mean, who wouldn't? I had booked the trip a week before departure so I did not find it necessary to review the email confirmations because I was confident that everything was set up as planned. Well I decided to review my departure time the day before I departed only to see that the departure flight from Newark was changed to the 24th of March for the exact same one stop flight that I had to re-book for the 24th of Feb. I called Travelocity and the United Airlines and they both told me I was responsible for the ticket cost for 24th of March, and that I had to purchase an additional ticket for the 24th of February which also happened to be 120$ more than what it was when I purchased it one week before. All together it put me 250$ in a hole. Funny how the return flight for March 3rd from LA did not change. What crappy company would let you book an arrival flight 3 weeks after the departing flight? One that I would never use nor refer to anyone ever again.

On Tuesday Jan. 20th I booked a flight to go from Phoenix to Erie PA. for a funeral - the flight was bought and paid for - two days later the north east area was having the worse storm in history and the family had to change the funeral arrangements. At this time, I immediately called Travelocity and tried to explain the situation to them - I had an operator that was extremely in-sensitive and basically said that was just the way it was-she said she could change my flight for $550.00 above what I had already paid of $387.34. At this point, I was so upset thinking I would have to pay over $900.00 to get to this funeral of my dear friend since childhood that I didn't know what to do. I then in turn called Northwest Airlines where my flight was booked - I was able to speak to a kind agent and she really tried to help me and found that she could change it for $257.00 on top of the original price. At his point, I had to make the hard decision not to go the funeral being that I'm retired and live on a strict budget. Now here I am with a ticket that was paid for and not even used. It was extremely upsetting being I have booked flights thru Travelocity many times before and have been extremely satisfied. If someone could help me. it would be truly appreciated. My Travelocity ID is 390205747499 Thank you, Regina Eisweirth

I bought a round trip REFUNDABLE ticket from Travelocity.com in September 2008 for a 1 month vacation to the UK. The refund info says you can request a refund for your ticket up to 24 hours before your flight. When it was almost time for me to return back to the states, I decided to stay a couple more weeks, so I requested the refund. They told me it would be 7-14 business days and the money would be put back on my credit card for the return portion of the flight. That was fine with me. After 3 weeks and no money, I called again. They said the refund hadn't been processed because to technical difficulties, and that it would be another 7-14 business day wait.

In short, I am still waiting for my refund - and its almost February. After numerous calls, hours spent on hold, at least 10 different customer service reps, I still have not received one penny. They have promised me the money on several occasions and several different time frames, but still nothing. I have run out of money and cannot legally work here, since I am on a travel visa (which is on the brink of expiring, then I risk being deported, FUN!). I am living with people I have met on my journey who feel sorry for me and have let me stay with them until this is resolved. I lost my job because I was unable to return to the states on time to go back to work. My family has had to move my things out of the house I was renting and rent it to someone else.

Needless to say, travelocity ruined my holiday. I have filed a complaint with the BBB and have hopes that I get my money back soon. I recommend NOT doing business with them - as their customer service is awful, the flights are not good, and obviously they do not live up to their promises.

I went thru the motions of making reservations, understanding the policy completely. I hit the button to confirm and place my order. The next screen informed me that there was no flight and I should refer to a 12 digit ID number. I had no ID#. I went back through all of the pages (screens) throughout the reservation process; no ID#.

I immediately called the Customer Service number, spoke to a lady called Hannah. She took my VISA number and confirmed no charge had been made and no reservation had been made with Travelocity. She assured me there would be no problem; to call back if there was a charge and it would be refunded.

Now, when you sign up on Yahoo Travelocity, they make you open an email account. So I did. That comes into play later.

Well, I did get a charge. So I called, like Hannah said. It's like it's another planet. They have no record of my call to Hannah. Now all they do is refer to their policy. Now they say I had 24 hours to check that email they made me set up and file any complaint at that time. Well, of course I did not check for any confirmation on that stupid email because Hannah had assured me there was no reservation made and no charge made. Why would I check this email?

In talking with the same 888 number, they now say there is no record of Hannah and my money is non-refundable. Now keep in mind, had it all gone through, I didn't want a refund. I wanted to go on my trip. I can use this ticket at a different time, but the cost is $100 more!

The problem is that I made no mistake. I didn't change my mind. I didn't want to change a ticket. Their website screwed up and behind the scenes, I was charged in error. I just want them to reverse the error. They say they cannot do that because I didn't respond to the email. But I had no reason to check the email; Hannah told me there was no reservation or charge.

This is theft; a fraudulent charge. Every company in the world has a way to reverse their errors. But they are blaming me because it isn't 'documented'. Well, I have the person, date and time of my call, but they are denying it! They assure me that my call to them is fully documented, but how can I trust it when Hannah's was documented. And we are talking India.

There should be an investigation. I am a senior and live on Social Security. Every dollar counts. I was prepared to purchase the ticket with no refund, but I was told I had no reservation. In fact, Hannah even went so far as to say, 'Do you want to make your reservation through me?' Thank God I didn't because then I would have two tickets I couldn't use.

I since made reservations with Southwest and cannot use the ticket I made through Travelocity. I made those reservations because Travelocity told me there were no reservations made that fateful night!