Travelocity had a promotion called "Holiday Bailout", the details were that if you booked a flight, for travel by the end of the year, they would send you a promo code during the week the Jan 5th for $200 off your next flight. Before I booked, I called and spoke to an agent. The agent told me that the flight I wanted to book definitely qualified for the promotion.

I booked and flew, and by the middle of the week of the 5th, I called travelocity, only to be told that I had to send an email to member services. I sent an email, and received a reply that the codes are automatically generated, and to give it another week.

I sent another email a few days later, no code. I sent another email a week later, and was told to check my spam folder. Travelocity is on my list of addresses, so of course, their messages don't end up in my spam folder.

I sent another email letting member services know that I fulfilled all requirements for this promotion, and since they weren't keeping their promise, I was going to file a complaint, see if anyone else had the same complaint, and then find an attorney and file a class action law suit. I'm tired of these internet companies not keeping their commitments and scamming people.

I reserved my car on Travelocity at Budget in the Turks and Caicos Islands. $249.25 I was quoted for a "weekly rental" when I got to the airport Budget I presented the man at the counter my reservation. he looked at it and pulled up my reservation... when he gave me my invoice for the car I said, "this is not what I was quoted on Travelocity" he said no big deal, they would handle that when I returned the car...to show it to them then when I was paying. so I returned the car, showed them the reservation and the woman laughed at me. She said "Those are not our rates, we have no cars for that rate and we don't honor that rate" I said, well lets call Travelocity and she said, we are a franchise, you need to deal with Travelocity when you get home and or Budget international. I was quoted $249.25 and the actual price of my rental car??? $410!!! not even close to what I was quoted. I have been around and around with Travelocity...they tell me in emails that I didn't present the reservation to the Budget guy? What? I was with my wife who is a witness to the whole process. Travelocity sucks and they should be shut down or fined for misleading consumers!!!

I booked a flight through Travelocity from Cincinnati to Appleton, WI through a combination of Northwest and Delta airlines. After booking, I sent myself and my father an email through the travelocity website with my itinerary. So far, so good. Then, a few days later, I go back onto the website to print out my confirmation with ticketing information. But, when I login and go to my trips, it shows that my flight is now from Dayton to Appleton on United Airlines for a different price but it uses the same trip ID number as on my itinerary email. I tried calling customer service, and they were not at all helpful. The person on the line was likely from India and kept reiterating the same scripted lines that did not answer my questions. She kept saying that I did book a flight on United through Dayton, when I know for certain that I did not. And, when I mentioned the previous email from Travelocity with my trip itinerary from Cincinnati, she could not explain why I received it. In addition, when I go to the travelocity website, under my name on "my trips" it says Northwest Airlines. But then when I click on view my trips, it shows the United flight from Dayton. The best they could do was offer to change my flight saying that it would cost at least $180 and that might not even be possible to get on my intended flight at this time.

We have used Travelocity on many occasions to book our trips. Never again! We made a reservation several months ago for a Holiday Inn in our daughter's town for her college Homecoming weekend. Well, we visited the town for her college's Parent's Day weekend and--THE HOTEL WASN'T FINISHED BEING BUILT YET (!!), and won't be for another few months--well after the Homecoming weekend... A lot of good our "confirmation number" will do us.

So basically we're screwed--everything within a 40 mile radius is booked, booked, booked. And try and call Travelocity's so-called customer service line--First you get some guy, who calls him self "Justin" but sounds like he is from Calcutta. Well, "Justin" made a few phone calls and he was going to get back to us within 24-48 hours. 5 days later we still await the phone call...

Funny thing is--if we canceled our reservations on short notice, they clearly state our credit card could be billed. We are stuck without a room on short notice, and we get nada, zip, zilch.

Thanks for nothing, Travelocity.

We booked a vacation pkg through your comp for 4 people when we reach our destination to check into our room the Motel was not even open for Buss. Much to our devastation I was traveling with my 70 year old father who is not well and needing desperately to lie down in which case I began to try to try to find another place to stay only to discover the only two rooms avail were 90.00 per night I am expecting compensation for the additional charge. You can never compensate me for all I went though trying to get my ill father some place to rest.