Unfortunately we booked our vacation through Travelocity, which due to stress and worry about how and when we would get home, where we would stay and hundreds of dollars in international phone calls in which nothing was ever resolved, in fact we would tell our story again and again before being transferred and disconnected. We were stuck with no transportation when paid for in advance, we had no where to stay our last night, we had no luggage our first day, and worst of all we spent our entire vacation calling Travelocity, and received no help again and again! Our trip was not a vacation what so ever. Since they were unable to help us while we were in Mexico (We tried for 4 days via phone and internet), we are trying to get help now that we are home. We need reimbursed for the money we paid to them for transportation from the airport to the Riu Yucatan in Playa Del Carmen. There was no one there to pick us up at the airport. We waited for over an hour looking for Olympus Tours Cancun-Riviera Maya Transfers that we paid $285.00 for (both ways) but no one ever showed up. Travelocity was notified that our flight was delayed 24 hours when we called them on Feb. 16th and confirmed that someone would be there. Not only did they tell us that there would be transportation waiting for us but they changed our flight coming back a day later which is what we requested. However, they did not extend our stay at our hotel. We were kicked out 24 hours before our flight left Cancun. We were on hold most of the week trying to get this straightened out with them until my phone went dead, and then resorted to the hotel phone and email. There will be phone expenses that will need to be covered. We called every number they provided (210-521-5871 & 888-872-8356). They would answer but then I would be put on hold. Then someone would come back and I'd be put on hold again, and then the phone would be disconnected. We are talking International phone charges here. I then went to the internet. And it started all over again. We have copies of every conversation that took place over several days to no avail. Also our trip was cut short by one night and day, so they need to reimbursed us for this also. We had to pay for our last night out of pocket. And last but not least our luggage was lost and we had to go out and buy clothing. The luggage showed up at 9:00 p.m. the following night of our arrival. We have tried calling and emailing them for the last four days now that we are back home, and nothing has been resolved. The people we speak with always say they will transfer our call and forward our email.

I echo other complaints about obtaining a refund from Travelocity. During the summer of 2007 I purchased a domestic airline ticket through Travelocity. Although I later found out that a paper ticket was not required, I was informed by Travelocity at the time of purchase that a paper ticket was required. Unfortunately, Travelocity mailed the paper ticket to the wrong address, so I did not have the ticket when I began travel. I had to buy another ticket.

I filed a request for refund, but it has now been over six months since I traveled, and I have received nothing to date but additional emails. I do not know if I will ever receive a refund, but I do know that I will never use Travleocity again. The Customer Service Department makes it so difficult to obtain a refund that, I assume, most people just give up. I will advise friends not to use Travelocity if possible.

Travelocity
www.travelocity.com

We had arrangement with Travelocity for a trip to Nassau, Bahamas. Our flight should been on Tuesday, 2nd October 2007, 6am with Delta Airlines. The problem is that nobody from agency has let us know that we need visa to get to Bahamas so we couldn't get in to the plain without that. When we called the agency to ask for our money back they offered us only half of amount of money back that we payed for this trip. The main problem is that they don't want to refund us the money for our airplane tickets and we talked to Delta Airlines and they told us that is the responsibility of the agency to refund us money back for the tickets. When we spoke to TraveloCity they have just keep saying they don't want to refund us that money. My trip id with TraveloCity is 372613075563 and my name is Nemanja Jezdic. We even tried to postpone our flight for a next day because in that time we could get visa, but agency wanted that we pay additional 700 dollars just for airplane tickets.

Can someone please help us with this problem because TraveloCity practically stole 666$ dollars from us which is amount that they should refund us for airplane tickets.

Best regards,

Nemanja Jezdic
phone: 609-553-0385

I have been dealing with Customer Service and the Re-issue dept since 09/05/07 till now 09/13/07. In trying to re-issue new tickets. They have been horrible to work with on getting this matter resolve. These people are not properly trained. I have getting the run-around, getting disconnected and repeating myself over and over again to a new representative every time I call back after being disconnected. They DO NOT update their system, so the next agent is not aware of the issue on hand. They also LIE!!! They say they will call you back if phone line gets disconnected and furthermore, they screw up my tickets and they stated, they were going to overnight the tickets at their expense but when I checked the FED X tracking# it showed the tickets were FEDX-2day arriving Monday by 7pm when my flight is schedule for Monday at 5:45pm. Now, you tell me how is that possible!! Travelocity representatives are inadequate, unprofessional, rude and liars... I will never ever deal with Travelocity ever AGAIN!!! Oh, and if you have no other alternative but to get tickets thru Travelocity, please avoid agents, Mark, Michelle and Shawn.

Travelocity should be ashamed of itself. It must be so big that they just aren't worried about pissing people off. Like others, I have waited on hold for countless hours to talk to an outsourced customer service representative who will promise the moon and give nothing.

We had to change the dates of our vacation package and although they changed the flight, they never bothered to change the hotel so that the day before we were to leave we had no place to stay. The "customer service" guy told me that we should go ahead and book another hotel through travelocity and that he would refund the original. Naturally this has never happened. I have received numerous emails telling me how my situation will be looked into and someone will contact me. What a crock! Let's get a class action suit against these thieves and put them out of business!