I don't know who is running Travelocity but they better get their act together. They not only ruined my vacaction but they stole from me as well as lied to me. Let's start from the beginning.

I was scheduled to get on a 6:15 am flight to North Carolina then take an international flight to Aruba on Sunday the 17th of April. Due to the storm that hit the east coast that weekend, our flight was canceled and we were not able to rebook our flight until the following morning (18th).

So on the 17th and the 18th I spent nearly 3 and a half hours on the phone with travelocity trying to get a refund for the 17th since I would not be there. Travelocity told me again and again they had to speak to a manager at the hotel but no one was picking up.

Fast forward three days. On the 21st of April, I was at the hotel sitting at the concierge desk speaking to a manager as well as the concierge. We called Travelocity together and explained that since the hotel would NOT charge Travelocity for the 17th since we did not check in and checked in on the 18th. So to clarify: The hotel said that they would only charge Travelocity for 6 days and 5 nights (18th night to the 23rd day). Travelocity confirmed with the hotel and told me I would see a refund for the first night I did not stay there in 7 to 10 business days.

I asked for a confirmation number and the woman I spoke to told me that I did not need one because she had documented the entire thing on my account and I would only need my Trip ID number... Okay. So fast forward to the present which is 12:04 am, Sunday May 8th 2011.

Guess what I am doing? I am back in New Jersey and I just got off the phone with Travelocity. It had been over two weeks and my refund never came. When I called again (which took over an hour because no one would pick up) I spoke to 3 representatives and one supervisor who told me that there was no record of a refund and that they would need to reconfirm with the hotel in the morning because there was no manager at the hotel.

Does that sound like a load of crap to you? Because it sure does to me. There is no record of my refund?.. What about the one hour phone call I made to Travelocity from a foreign country so that I wouldn't have to deal with this when I got back to the states? Now they are telling me there is a chance I will not see a refund because there is no record of it.

The supervisor said that he will call me tomorrow morning with an answer. I told him that if I don't get a refund I am going to take them to court because they are stealing from me. They were NOT charged by the hotel for the 17th but are still charging me for it. That is stealing. Not to mention the fact I was already promised a refund. This is not acceptable. So I will either get a phone call tomorrow morning from Travelocity saying that they are giving me a refund or I'll see them in court.

A mistake was made booking an airline ticket for my sister to fly to Orlando, Florida on April the 20th. The ticket was for United Airlines and her maiden name was used rather than her married name. United Airlines gave authorization for Travelocity to cancel the original ticket and re-issue a new ticket with the right name; however, Travelocity refused to cooperate. DO NOT USE Travelocity, they are corrupt and only want your money...!!! No matter if they make mistakes or NOT... They are rip off artists and do not care if your needs are met. BTW... their call center is located in India.

Airfare and hotel went fine, but Travelocity never notified the activities vendor in Mexico with our reservations. As a result we were unable to do the activity due to a booked schedule with the vendor.

I paid $260 for two reservations for this activity. In spite of me holding printouts with a reservation number, the vendor was unwilling to squeeze us in. Since we have returned form Mexico I have been engaged in a one way struggle with Travelocity to try and get my $260 refunded.

Travelocity is not communicating since their initial e-mail saying a rep is assigned to the issue and will contact me.

This has been over a month now. I have sent a total of six e-mails, and five phone calls with zero response. When I call the 1-800 customer support (that's a laugh) line -- if I can get through -- I am told a rep has been assigned.

When I ask for the reps phone number I am told they will contact me. I am still waiting!!

In the mean time I am letting as many people I can know about Travelocity's service. One thing is for sure, I will never use them again. They are very attentive to your needs until they get your money, then they don't know you.

What customer service?? I booked 7 people to Las Vegas three months in advance. One of our books is in the reserves and had to go back to Iraq during our vacation. I called Travelocity and asked if they could simply change the name to another person who could take his spot !

They said absolutely not. I would have to cancel the book and pay a additional $519.00 for the new person! I said you are crazy. I asked them if they had anybody I could talk to who may be sympathetic to our problem? They said no.

So I called the airline and said they said no problem. All I had to do is pay $50.00 plus any change in the airfare. I said cool. They asked me who I booked the package with and I said Travelocity. They said no way... use another company in the future!

LOL Beware!!! I guess they could not care less about our boys in Iraq??? By the way, the guy on the phone barely spoke English!!

I've just spoken to so many people at Travelocity I can't count (both Amex Travelocity and the Travelocity Booking) - at least 5 people who were incompetent, Even after speaking with individuals in a supervisory capacity I've gotten the runaround. The first person I spoke with transferred me to Delta after I booked my flight on Jet Blue although the problem has nothing to do with either. In any event, I checked on the Travelocity website that I wanted to use my points and then I decided against it and unchecked the points box. I was charged anyway for 10, 000 points (I realized I'm only 28 points away from a $400 reward so I decided to wait). This must have been a computer glitch. I ended up cancelling the flight alltogther with no guarantee of getting the points back. We'll see what happens since I spoke with Customer Care at Travelocity Amex for the second time. Apparently the first person told me nothing could be done. The second person said I would get me points back. MY POINT IS DO NOT USE TRAVELOCITY AMEX OR THE TRAVEL SITE. THEY ARE HIGHLY INCOMPETENT. DIFFERENT PEOPLE PROVIDE DIFFERENT OR IRRELEVANT ANSWERS. THE ONE HAND DOESN'T KNOW WHAT THE OTHER IS DOING. I'VE WAISTED 3 HOURS ON THE PHONE. AFTER I USE MY CURRENT POINTS I WILL CANCEL MY TRAVELOCITY AMEX AND WILL NOT USE THE TRAVEL SITE AGAIN