I booked 2 round trip tickets in July for my honeymoon in January. There was a snowstorm that came through the night before our flight. Due to snow, the airport in Memphis canelled all their flights. We attempted to contact Travelocity to switch to a different flight so we could make our cruise. Customer Service told us to contact the airline, and gave us a number. The number they gave us was only for the hours of 8am to 5pm. Our flight was supposed to be at 630am. We had purchased travel insurance through Travelocity, so we called them back to use it. Customer Service again gave us a different number to call. When we called it, we were told that the travel insurance we purchased doesn't help with something like this, so we couldn't use it. We ended up having to by 2 one-way tickets that were as expensive as our round-trip tickets and never got reimbursed for the flight that was cancelled. Attempts to contact the company in regards to this have lead no where. DO NOT USE TRAVELOCITY. Despite their commercial which assure you they have 'hassle free' travel plans, it is not true.

Travelocity did not honor my price guaranteed refund of $285.70, nor did they take the time to communicate this dishonor to me for over three months. I found lower prices for my departure/return flights in October, took and sent screen shots of the lower tickets found for my exact same flights, airlines and flight times, and invoked the price guarantee as advertised on Travelocity's website. I received two auto-generated responses via email to my price guarantee invocation requests, encouraging and informing me to look for my refund 30 days after my completed flights. Great, my wife and I thought. We'd been recommending Travelocity to all of our friends ever since. However, yesterday, I wrote to request a follow-up from the company because I'd heard nothing from Travelocity since the auto-generated responses sent in October, but I only received another generic response, this time from a Sandy T, stating that I was supposed to submit a claim within 24 hours of my having booked the flight for the price guarantee to take effect. How is this a price guarantee? Where was this supposed information when I first invoked my claim? We will certainly stop making recommendations for Travelocity now, and will be sure to spread the word about Travelocity's misleading advertisement, and the obvious injustice done us here.

I filed a claim against Travelocity today at the Better Business Bureau to request justice, a company apology, and a refund of $285.70 for satisfaction.

I booked a ticket through Travelocity's website on Friday. I received an email confirming my reservation. Then I received an email the next day stating "the revenue protection department" needs to verify more information. Which by the way, the email looked like a Nigerian email scam and didn't look like it was an official email from Travelocity in any way. No one from that department ever called to verify this information with me at the numbers I provided, instead they somehow called my family (which I was surprising by flying over for Christmas) and questioned them about my flight. I have no idea how they got their phone number and why I was not called at the numbers I provided. I then received another email a few hours later that my reservation was canceled. So now flying over to "surprise" my family is ruined all for nothing since I don't even have a ticket anymore. I've booked countless airline tickets through various websites and have never encountered this. After reading that this same situation has happened to a lot of other people I regret ever using this website and will never make that mistake again.

The Roaming Gnome commercial is a turn-off! I am a business professional engaged in private sector security and investigations. This type commercial attempts to send a message to viewers as the Gnom recieves a massage while reclining in a bubblebath with cucumber on the eyes. The background reflects a female playing a harp. This commercial does NOT encourage me to relax in one of the rooms at the hotel. It makes me want to scream as I question Travelocity's hiring standards in marketing. Silly. Waste of viewers time. Not informative!
This commercial encourages me to change the channel immediately and to NEVER use the company's product.
In my opinion, this type commercial is a waste of advertising funds and a loss of potential customers.
In closing. The only things this commercial promotes is loss.
Regards,
Yvette Miller
229-449-0269

I booked a hotel in Miami for my daughter and her friends based on Travelocity's two star rating and the pictures provided. When they arrived the hotel was so dirty that it was unliveable and they checked out immediately and went to another hotel.
Travelocity was contacted immediately and they would not provide a full refund. I contacted customer service again and they said they would talk to the hotel manager to ask for a full refund. They did not contact me with results as promised. I called again and spent 50 minutes getting the same promise that they will talk to the hotel manager and call me. There is no one at Travelocity that solves problems and the customer service supervisor that I talked to could not procide customer service and knew of no one in the company that could help me.
They mislead us on the hotel quality and will not provide a full refund.