Travelocity
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Category: Business & Finances
Contact Information
11603 CROSSWINDS WAY SUITE 125, Texas, United States
Phone number: 18888728356
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Travelocity Reviews
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Belleboo
June 10, 2010
Travelocity Customer Service Sucks
Our daughter's husband is stationed in Hawaii. We went over for New Years. Booked via Travelocity. No problems. So we decide we want to go back to visit with her again. Did not need anything extravagant since we did/saw everything we wanted on the previous trip. Booked the trip for the end of August 2010. Yesterday she filed divorce papers in Hawaii. We picked her up at the airport this morning. Since she is here we don't really care to go to Hawaii. Been there and done it. So I called Travelocity about cancelling the trip or change it to a cruise for the 3 of us. Now I know I have a "Southern" accent ... but as luck would have it I got the rep with the "outsource accent" and I could not understand her. I explained to the rep what was going on. She kept repeating my itinerary to me. The 2nd time I was a bit pissed. She tells me if I cancel I will still be responsible for $1149 and I would get the rest in a refund in 1 - 2 months. Then asked me why I wanted to cancel or change the reservation ... I had already told her. As my mom would say "in 1 ear and out the other". Did not let me speak with anyone else. She kept saying cancel. So I tell her DO NOT to cancel the trip until we decide what we want to do. So I decide I will e-mail them and explain what is happening. I thought maybe since I was a satisfied past customer they might be willing to switch my booking to a cruise. I get an email back. It was obivious the service rep did not read my e-mail. He says that I will get a refund of $60.90. Now I know math has changed since I was in school ... but I paid $1754. If you subtract $1149 is does not come to $60.90. I e-mailed him and told him he needs to READ what I originally said. The best part is I get a survey asking about my experience with customer service. Like they really care. My daughter should be getting a survey asking about her flight from Hawaii ... she will not use them ever again because of their bad customer service.
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angrytraveler
June 7, 2010
SCAM/BAIT & SWITCH
We made the mistake of calling Travelocity to inquire about hotel prices in Paris. The agent took our info and then booked the wrong dates! While on the same call - we pointed out that the dates he had booked were wrong - at which point the Indian CS dept for Travelocity (cheap unhelpful CS) put as on hold for 40 minutes. We got transferred to customer service who said they were part of LastMinute.com and could not help us, then we got transferred again to another person 'Kevin' who also said sorry but we cannot help. How can you not fix your own mistake????? Travelocity is clearly cutting costs by outsourcing to India and these people on the phone are no help at all. They screwed up our reservation. We had to call bacj 3 days in a row and be transferred from one agent to the next - they claimed the hotel was closed, the hotel would not make the change etc etc. All becoz we made the mistake of calling Travelocity for a hotel reservation. Should have called the hotel directly. DO NOT MAKE HOTEL RESERVATIONS ON TRAVELOCITY - you will regret it.
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sloanb928
June 5, 2010
airfare
I bought a ticket with travel insurance and had to cancel the ticket. The insurance is not worth a dam. They say you will get a refund they lie. You get charged if you change the flight, you can not put it in an others name, you don't get a full credit and you have to go through legal hoops for 2 to 6 weeks to see if you get a refund. This is a total rip off. Do not ever book with anyone other than the airlines. Travelocity will take your money and you will never have an option to do anything about it. They are a joke
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Rocco
June 4, 2010
Rip off
I had some issues booking a flight from El Paso Texas to Reno Nevada on June 2nd 2010. I had to reset my preferences according to their website, after several attempts to book the flight information finally set it for the correct date. I booked my flight for June 3 2010.
The website booked me for June 2nd 2010
nobody showed to pick up ticket so it got canceled. We drove over 3 1/2 hours from another state on JUNE 3rd 2010 to get to the airport and there was no ticket to pick up because of their website issue.
I called them and figured they could just fix it and get me on the plane I booked... DIDN'T HAPPEN LIKE THAT AT ALL...
I HAD TO PAY $310.00 MORE FOR THE CHANGE, THEY REFUSED TO ACKNOWLEDGE THAT THEY WERE GETTING A REPORT THEIR SYSTEM WAS NOT WORKING PROPERLY AND I HAD TO WAIT 2 MORE DAYS FOR THEIR ISSUE/BAD CUSTOMER SERVICE. THEY SEEM TO APOLOGIZE A WHOLE LOT BUT DON'T REALLY HELP THE SITUATION.
I AM TELLING EVERYONE I CAN POSSIBLY THINK TO TELL ABOUT WHAT A TERRIBLE EXPERIENCE THIS HAS BEEN.
I will never use them again and I hope if there are issues someone sues.
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Mack
May 5, 2010
Wanted to charge one way price to change flight
Those folks at Travelocity are either idiots or just plain crooks. My daughter in Italy wanted to extend her stay by 6 weeks. The original $1100 round trip ticket was purchased through Travelocity. They were going to cancel the return ticket, then charge me the one way ticket price of $2403 minus the return ticket value $690 for a whopping total of $1993 additional! I thought I might just eat the return ticket and book a new round trip. So I called Lufthansa and they changed the ticket for just $250. Go figure. I will never do business with Travelocity again!
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VAGuy30
May 3, 2010
Customer Service-Stranded Customer
Welcome VAGuy!
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Travelocity - Customer service complaints and reviews...
Latest Travelocity Reviews...
Travelocity is now stealing ! charging on credit cards for no services !!!
Beware Canadians... they get you on the USD.
Avoid.
Got double charged and left without money on vacation
Countless Phone Calls to Customer Service
Scam - Please Watch Out - Important
TRAVELOCITY/HOLIDAY INN SUITED Outrageous Cancellation Fees
Confirmation Number -- It's Worthless
I should have checked this site first
Charing the wrong credit card
Read all reviews on Travelocity
Worst customer Experience for Stranded Traveler
5/3/2010
I was recently traveling overseas and made a hotel reservation (online) through Travelocity. Due to the Iceland volcano situation, my flight was cancelled. In attempting to contact Travelocity for over 3+ hours, I was never able to get past a fast busy signal. So I decided to e-mail their customer service team to advise of the situation.
They promptly told me to call customer service. I explained to them that I couldn't get through online due to the situation. They showed NO empathy and told me they had to talk to me one on one. So I tried again to get through to this online travel agency with no success.
I find this interesting as they didn't need to talk to me when they took my name, address, credit card information, security codes, etc all over e-mail to book the reservation. However, when stranded and need their assistance; they can't help me without a phone call first????
To this day we are still arguing over this bill as they beleive it is compeltely appropriate to bill me for costs of hotels when I in good faith attempted to contact them by any and all means possible. They don't believe they have any responsibility for travelers who get stranded or willign to assistn them. They don't even know the meaning of the word of CUSTOMER SERVICE. Maybe we need a similar bill of rights for these types of organizations as well since they are worse than the airlines.
Do yourself a favor and avoid TRAVELOCITY at all costs!!!
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Yass
April 29, 2010
Doesn't honor their guarantee!
I booked a flight to Brazil, and Travelocity gave the cheapest airfare roundrtip. Of course it was cheaper because of 2 stops, one was a change of airlines. But they listed it as the total price for a round-trip ticket, including fees. Than, someone from Travelocity calls, that I can barely understand and says that they have to fed-ex us the tickets because I will need two baggage claim tickets because I will have to recheck my baggage and the connecting airline doesn't have an agreement with the first. Never did I hear that there would be a price added on for the seat on the second airline, but when I received the tickets, they were priced separately, and what was supposed to be the total price was only the price of the first airline. This was after confirmation of the first price. Their guarantee states "You total price for any transaction, including all amounts payable to us, will always be displayed prior to purchase...but in those rare cases that we make a mistake you can count on us to take responsibility for it." I also had sit in the airport in Buenos Aires for 22 hours because their delay caused me to miss my connecting flight. Don't ever use travelocity, they are not to be trusted even when there is a written guarantee.
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Santa
April 26, 2010
Crooks
They are either idiots or crooks. My daughter in Italy wanted to extend her stay by 6 weeks. The original $1100 round trip ticket was purchased through Travelocity. They were going to cancel the return ticket, then charge me the one way ticket price of $2403 minus the return ticket value $690 for a whopping total of $1993 additional! I would rather just eat the return ticket and book a new round trip. So I called Lufthansa and they changed the ticket for just $250. Go figure. I will never do business with Travelocity again!
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Jim
April 20, 2010
Outrageous cancellation fees
I booked a reservation through Travelocity at the Holiday Inn Express Suites, Amarillo, Texas about two months in advance. Yesterday I found out that I would not be able to use this reservation after all. I calledTravelocity and spoke with someone who sounded as if they were in a foreign country and spoke with a very, very heavy accent. When I tried to cancel, they told me that all three nights that had been prepaid would be forfeited ($317), even thought the reservation isn't until 3 weeks from now. When I asked to speak to a supervisor this person would not let me do so. They referred me instead to Holiday Inn, who they say keeps the forfeited deposit. I then called Holiday Inn's central reservation line, who referred me to the Holiday Inn Manager in Amarillo and/or Travelocity. I then spoke with the local Holiday Inn Manager, who referred me to Travelocity. None would refund the deposit.
While I understand a reasonable cancellation fee to cover administrative expenses, charging $317 cancellation fee is anything but reasonable. I urge all readers to not book any hotel stays through Travelocity or at the Holiday Inn.
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Jorge
March 30, 2010
Screwed me over
I was traveling through Cozumel & Cancun. I made a hotel reservation through Travelocity and they confirmed my reservation via email. After waiting at the hotel for 3 hours, they told me Travelocity cancelled the reservation. I tried to call Travelocity's outside US number from a pay phone w/ calling card, but no answer. I made another reservation with a different C Card thru Travelocity (because I was not sure they'd really cancelled my reservation and didn't want to be double billed). I also sent them an email msg to tell them of the problem (where I got no answer). We got a room briefly, but then they cancelled again and the hotel kicked us out.
The biggest problem is I had prepaid confirmation numbers on my emails from them, but no cancellation email. (I didn't dare book elsewhere.)
Anyway... because of their screw up while we were waiting, the hotel sold out, as did the others we'd checked and we wound up sleeping on the beach. Bummer. The next day I hit an ATM with the same card, and paid cash at a higher rate.
Never Again. Never Again. Never Again. Never Again. Never Again. Never Again. Never Again. Never Again. Never Again. Never Again.
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