Travelocity
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Category: Business & Finances
Contact Information
11603 CROSSWINDS WAY SUITE 125, Texas, United States
Phone number: 18888728356
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Travelocity Reviews
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May
January 18, 2010
Do not use them
I had a problem with my reservation. Six times they told me they had taken care of it, and I would get a refund. This was four months ago! I will not be getting my refund, because I would rather pay the $200.00 then to drag this out any longer. My advice is DO NOT USE TRAVELOSITY!
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avatar2475
January 6, 2010
Poor Service & Misleading Info
On 12/31/09 I purchased a weekend hotel reservation through Travelocity for the weekend of 1/22/10. On 1/4 I received word of a last minute change, and had to push my trip back until mid-February. I found on their website the same hotel for the same rate, so I figured it would be no hassle to just change the date. When I called their customer service (which apparently is in India), I was told that the reservation was "nonrefundable" so if I make a change or cancel, I'd be charged the full rate of the original booking, plus the cost for a new reservation. I told the rep I wasn't looking for a refund, I just needed to push back the date, and told her the date I needed was the same cost as the original reservation. Plus, this wasn't a last minute issue as the reservation was over 2 1/2 weeks away still. She said she couldn't do anything as this was the hotel's policy, not there's. I was given to a manager, who pretty much said the same thing as the rep. She offered to call the hotel and I waited on hold, and waited, and waited. She occasionally came back to say she was trying because no manager was there (away from the desk or some such junk). After 40 mins she said she would keep trying and call me back. The next morning, I was still fuming, so I called the hotel directly. I spoke to the agent at the hotel and explained the situation. In about 2 minutes, she verified my info & the dates I was needing to change it to, and said "done". The woman at the desk was surprised at what Travelocity was telling me and couldn't believe it was such a hassle for, as she put it, "a very simple matter" and apologized to me for the headache. No mess, no hassle, no "our policy" garbage. I have my new reservation dates and learned a very good lesson: do NOT use a travel booking agency to purchase a reservation. If necessary, only use it to find the dates & a hotel, then go directly to that hotel's site & book it through them. It's pretty much the same cost (or a couple dollars off). The cost of what you save pales in comparison to what you save yourself with wasted time & unnecessary aggrevation! Thanks Travelocity for teaching me that I'll be better off without you.
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useorbitz
December 18, 2009
No Baggage agreement
I needed a good multiple carrier flight down to Grenada as there are no direct flights from where I live. Travelocity had the cheapest and most direct fares, so I chose to go with them (2 months before the travel date) and purchased my tickets. During the two following days I got 1 promotional email (which I explicitely asked not to recieve when I purchased the tickets) and two emails both stating the following (exact copy):
Thank you for booking your travel reservations with Travelocity.com.
Your reservation has been ticketed, however, the airlines you
selected do not have a baggage agreement. It will be necessary
to claim and recheck your bags when changing airlines.
For any additional travel needs, please visit us at
www.travelocity.com.
Thank you,
Travelocity.com
*** FQDGEJ
I figured, no big deal, I have almost 3 hours of a layover so this isn't a huge problem. One month later, I noticed I still haven't been billed for the flights. I call them to see what is going on, and I talk to three people in India with the names of "Rob", "Monica", and their supervisor "Jack". All three tell me in vastly different words that travelocity cancelled my reservations due to the lack of baggage agreement between frontier and AirJamaica, my two carriers. They also claimed that the flight was cancelled until I told them I had proof that AirJamiaca was flying out of JFK that night and then they backed up and said they issued me emails stating that I hadn't been ticketed for the flights, (by now completely booked), and that they called and wrote emails informing me of this. I keep perfect records and have my phone bill and inbox proving they never attempted to do such things.
I went onto the website only to find that I was still reserved for the flights with my tickets to be delivered to me (FedEx signiture required). I also got an email copy of this after talking to the representatives. I called again to see what the deal is and was put onto hold. Every 7 mins "Rose" kept checking in and telling me they were looking up my records and it was taking longer than normal to find my info. After 35.11mins of this they tell me they will call me back in 2-3 hours with the information. It has been 4 and they haven't tried at all.
Stay away from Travelocity. They care very little about their customers and are poorly run, managed, and organized. Use Orbitz, a very safe and reliable company I've used 4 times before without so much as a hint of trouble.
It has been 4 and I am on hold as I'm writing this. I'm calling their sonsumer relations department and I've been on hold for 30 mins. It closes in 5mins for the day and I'm sure they see my call but don't want to stay late on Friday and aren't answering it for this reason.
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rob schneider
November 24, 2009
Unable to use credit/voucher
Do not expect to ever use a credit with Travelocity. I have been trying for 2 months to use a credit from a previously canceled flight and all I get is a runaround from a bunch of people who don't speak english very well. I have followed every instruction to the letter on redeeming the ticket voucher, and when I mailed it to them (as requested) they say now that they have no record of it. Its a complete scam, they do not want people to use a credit, or voucher, otherwise it would be very simple. No I am forced to file a complaint with the BBB and keep calling travelocity in the hopes that somebody will be able to make it right. Doubtful.
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Disgruntled65
November 1, 2009
Bait and Switch
I booked a flight from RSW to PDX for a good price. That night I receive an email indicating that I needed to call Travelocity customer care as there was a problem confirming the flight with the airline (right), which I did promptly. The customer service personnel is obviously outsourced to India. I made it clear to customer care that I did not want to pay more for my ticket than what was quoted. The gentleman made a new reservation after I told him this., since "one of the leg times had changed." He at no time told me there would be a higher charge for the flight. When I received the itinerary confirmation email, I had been charged a higher price. When I called customer service to complain about the bait and switch, the guy indicated that "prices are always changing" (although never in the customer favor, I'm certain) and that my flight was confirmed. When I looked at the "new" itinerary, it is exactly the same flight numbers as my original booking. I am furious and vow to never use an online travel service again, especially Travelocity, but to buy directly through the airline.
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Joan Nolan
October 30, 2009
No Refunds
Going on a cruise in January and booked a hotel room at the Embassy Suites in Puerto Rico. When I booked it online with travelocity I didn't realize it was 25 miles away from the cruise ship and not as close as I initially thought. This all happened with in minutes. I called them when I received my conformation... realizing that we were 25 miles away from the cruise ship which would have incurred extra charges for taxis from the airport to the hotel, then from the hotel to the cruise ship at $65.00 a ride. I called them right back and told them I wanted the Embassy Suite in San Juan not Dorado. It's to far and from the cruise ship. He told me there was nothing he can do for me since the Embassy Suite in San Juan was booked up. I asked him for a refund and he told me there are no refunds. I told him I just did this minutes ago. He asked me if I wanted to stay at this other Hotel. I looked it up and declined because it was an old sleezy hotel nothing compared to the Embassy Suites. The other thing that annoyed me was. I booked 2 rooms 1 with a king size bed and the other room with two double. When reading through my recipt from Travelocity it said two kings with a pull out and charged me an extra $89.00 for the extra person. For another $22.00 I could have booked another hotel room. Called back again and he told me he would call the Embassy Suites and see what he can do. He got back on the phone and told me there was nothing he could do. He told me I could try when I get there to get a room with 2 double beds. DO NOT GO THROUGH TRAVELOCITY. I WILL NEVER...NEVER DEAL WITH THEM AGAIN! LESSON LEARNED...
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October 28, 2009
seat assignment
I am so disappointed in Travelocity. Booked flights, had seat assignments, all final. Ha No seats on any
flight that day going or coming back. Do not book with Travelocity, they can not back up there word.
I have all my information from Travelocity stating that everything was confirmed, seats included. Guess
what, no seats. We have alot of money tied up in this trip and no one at Travelocity was concerned that
we didn't have seats. Just get there early was the words I heard from them. Thank you so much for messing
up our trip we saved for and looked forward to.
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Imanitwo
October 16, 2009
Awful customer service and policiies
I booked an exact flight (same airline, times, days, etc...) that two to three days later sold for $418 per ticket x 2 as opposed to the 471.80 I paid. When I called Travelocity to request a refund of the difference, they said there was noting they could do. They suggested that I call Delta (the airline) directly even though both their phone recordings (I was on hold for over 15 minutes the first time I called them and on the line for another 15 minutes or so) and their written promises of advocacy. I contacted Delta who indicated that had I booked directly with them the would have honored the lower price. Also Orbitz guarantees that if at any time another customer purchases an identical flight they will monitor such purchases and automatically send a check for the refunded difference. Delta suggested I contact Travelocity again, which I did. Again I held 15 minutes for one representative (who lied about the current price being displayed), 15 minutes for another, who then had me on hold for nearly another 30 minutes. Ultimately, nothing was done to correct the price differential, nor was anything else done as a gesture of positive customer service.
Beware of Travelocity and avoid booking with them whenever possible.
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Overman
October 13, 2009
Overcharged
We booked a hotel though Travelocity for a one night stay in Niagara Falls. Initially we intended to stay one night. We later made time from work to spend a second night and called them to add a day to our room. They were happy to do so and sent us an email to confirm. They did not mention the price of the new room. What in fact happened is the agent upgraded the room and instead of charging 97.90 per night they charged $158 for the added night. When we called (after getting the email) they would not budge. We tried speaking to supervisors but they would not be reasonable even though it was THEIR mistake. These people will NEVER get our business again and we will take them to small claims court and sue (We are not rich and this will be the first time we sued anyone). We will then publish the results.
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Annie Slocum
September 24, 2009
no seat assignment
I did not know that Travelocity can not get seats on flights until 24 hours before the flight. I was able to go online and book a seat on a United leg of my trip but am not able to do that with Frontier. I would not book with Travelocity again for this reason.
I have had much better luck with Orbitz who handles everything and if a flight is changed and does not work for you, they will negociate with the airlines to find a flight that works.
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