I made a hotel reservation through Travelocity on June 23. I had a long flight and needed to rest before my business meeting the next morning.

I walked into the hotel around 9pm. The clerk told me that they have no record of my reservation and are full tonight. I showed him the proof of my reservation through travelocity but that didn't make any difference, no record of my reservation meant they didn't hold a room for me.

I had to drive around and look for a room. I found one and had to pay almost twice as much.

The next day I called Travelocity and requested a refund plus a reimbursement of the difference I had to pay to another hotel. They refused. They also said it will take up to 30 days to credit me back!

Booked flight+hotel+car for an out of town event. Event is canceled the DAY before; these things happen. Call travelocity and they tell me they can only refund about 8% of entire cost of trip. I'm not buying it. Travelocity is not a small company and I'M SURE they can afford to grant their customers a refund, minus a reasonable penalty. Not only am I upset about the cancellation of the evnt but I feel ripped off too. I will not do business with travelocity again."

On June 9 2009. I called Travelocity to make changes on my trip package and the representative had me on the phone for 52 Mins.
After being on hold numerous times, the representative came back and told me that I could cancel my hotel reservation and get a full refund. I was happy to hear that, because due to an EMERGENCY I had to cancel my trip. The representative seemed helpful and told me that I would receive an confirmation email in 5-10 mins. 30 Mins has passed and I didn't receive anything, an hour passed still haven't receved anything. I decided to call Travelocity again to see if the cancellation went through.

The second representative put me on hold numerous time again but was able to confirm that the cancellation went through, I asked her to give me the amount of my refund, and then realized there's a difference of $70 plus of money that weren't going to be credited back to me. I asked the second representative about the difference of $70 plus and she replied "oh, that's the penalty fee". I was upset because
the first representative didn't mention anything about "penalty" fee and I even ask were there going to be any "penalty' fees.
I asked the second representative to explain what the fees were, and all she could say is "I apologize for any inconvenience" over and
over again. Its like she was reading a script. That made me even more mad.

I've read numerous complaints about Travelocity and scams. I am scared that I won't get my refund. 4 hours has passed still no confirmation email... This is my first and last time booking with Travelocity.

I tried to book a return flight through Travelocity, things went reasonably smoothly as far as paying for the flight through the website and so on. Later I got a phone message and several emails asking me to contact them regarding the flight. I called them and, after being kept on hold for nearly an hour, was then told to call another number. I spoke to some guy who told me that the flight couldn't be confirmed because the airline in question only issued paper tickets and Travelocity can't handle that. It turns out that both of these statements are untrue but more about that later.
So, I was basically told that Travelocity couldn't confirm my flight, I was not given any options or alternatives for my situation. I asked the person on the 'phone if that meant that I needed to completely rebook my flight with the airline and was vaguely told yes.
After this, I looked at my bank account and realised that Travelocity had in fact taken payment for these flights, meaning that I couldn't even book with anyone else because I didn't have the funds. I wrote Travelocity a strongly worded email complaining about this, the response to which was to ask me to call again.
I called again and spoke to someone else being given the same run-around regarding paper tickets and not being able to confirm the flight. This time I asked very pointedly and repeatedly if I needed to completely rebook my flight with the airline and was told yes.
At this point, I emailed Travelocity again and told them, that if they couldn't book the flight, then why on Earth did they still have my money? Could they either confirm the flight or return my money immediately.
I then called the airline in question (Air Canada) and was told by them that I was in fact booked on the flight and they could confirm that. However, they said that they *never* issue paper tickets and so Travelocity were making a completely bogus claim. In addition, their records show that I hadn't yet paid for the flight. So, somewhat happier in that it at least looked like I would get my flight for the price I paid, even if it took some time for Travelocity to get their act together, I checked my email. Another mail from Travelocity informing me that 'they were sorry that I had received an unfavorable impression of them in this instance' (note the distinct lack of an actual apology) and that they had cancelled my itinerary and refunded my money. I was so close!
I booked the flight on Sunday, went through most of this rigamarole over Monday and Tuesday. It is now Thursday and I still have not received my money back.
I note that the flight I tried to book myself on is still available through the Travelocity site. I would have thought that an agency that makes the guarantee ' We guarantee your booking will be right, or we'll work with our partners to make it right, right away!' would have at least tried to have modified my flight.
As it stands, Travelocity have taken my money, wasted my time, and then given me the finger. I would at least take my business elsewhere if they would only give me money back!

DO NOT USE Travelocity. I recently booked a hotel with them and was charged twice for the room and when it came time to get my money back from travelocity for one of the room charges they are only refunding a portion and said they are keeping a portion of it for a fee so they recieved the full room charge plus a portion of the duplicate charge. They are a scam.