I took out insurance for my flight for March 14-25 2011 which was canceled because of tsunami and earthquake in japan and they wont refund me for insurance that i didnt use the cost was $ 79.90
trip number is 4102 6537 2742

While traveling in Virginia, I mistakenly booked a hotel online in Richmond, rather than Roanoke, Virginia, I immediately realized my error. I called Travelocity within 2 minutes to cancel, or transfer the reservation. The man I spoke to refused to help me, and refused to let me speak to a superior. Instead, he kept me on hold until my cell phone battery wore out. Follow up emails and phone calls were met with more robotic answers--at no point was I ever spoken to as a real human being.

I have used Travelocity many times in the past, but never had to deal with customer service. As their product is no different from any other online travel site, and the prices are almost always identical among their competitors, all we have to differentiate one from the other is service. Travelocity did unimaginably poorly in this regard, so I would recommend using any other service over them. I am hugely disappointed.

I have booked my flight for my family with Travelocity and to my amazement I found out they do not take any responsibility for bad service. I talked to several agents in India, who have no clue on what is going on in the US they told me that due to a storm the air lines are closed!!!

I lost my flight and was redirected to a terrible flight with young children, flying with 2 extra stops and arriving after midnight. All what I got is $100 credit for future travel which had to be a flight and hotel again with Travelocity. There is no place you can report this bad service, it is all controlled by Travelocity, you voice is just meaningless, and so are your complains!

I booked a hotel through Travelocity and received an email confirmation of the same. Yet when I checked into the hotel was told they could only accomodate me for 1 night as Travelocity had overbooked the hotel. When I called to complain I was told they could give me a $25 credit for my next travel. How would that help me with my current situation as the entire city was booked and I had to return home?

I paid for a 7-day cruise to the Caribbean in addition to a pre-cruise vacation package (2 night stay at a hotel + car) starting on April 9, 2009. I had paid for the entire package in full in January.

The trouble started on first day. After getting to the Alamo service in Fort Lauderdale, I was told that my car service had been registered for pick up and return in Orlando despite having written proof that the pick up point was Fort Lauderdale (return point in Miami) and verbal confirmation from a customer rep two weeks before. I get in touch with Travelocity, and after 2 hours they are able to get me another rental with plans to return the car in Fort Lauderdale and return it to the same site (along with a transfer to Miami). The rep assured me that I would be covered under what I had prepaid earlier and would not have to pay anything in addition. So, I took the car.

About a day later, travelocity calls me to tell me the drop off point has changed to Miami again. So I take the car to Miami without incident after I check out of the hotel. Only when I return from the cruise I find out I have been charged by the hotel and Alamo car service again.

Unfortunately, the swine flu epidemic has caused increased wait times for travelocity customer service. After numerous calls, disconnects and transfers I speak to the hotel and car division rep who says I had no recent trips listed on the travelocity database. (Which I should have suspected after logging in to check the details of my past trip and finding nothing there). He transferred me to the cruise department but refused to give me the number (since I had been disconnected multiple times) citing that it was "an internal transfer". After a few minutes, I was disconnected. I tried to reach travelocity via email, but I kept getting automated responses to use the customer service hotline.

Additionally, I called Carnival Cruise Lines to complain, but they referred me to Travelocity. I somehow do not have access to my previous cruise info on the carnival website as well, but I saved the confirmation and itinerary on my pc (luckily!).

Being quite fed up, it was suggested to me to dispute the charged on my credit card and so far, that seems to have worked.