Made a reservation with Travelocity. i am a seasoned traveler. I made a return flight from Atlanta to Las Vegas for 10:41 AM. Booked the flight and paid the fees and found out they switched my flight to 10:10PM. So i would arrive home at around midnight. Went to go on Standby and heard the SAME story from 6 different travelers. ALL used Travelocity. What are the odds of all seven of us being dummies and making the same mistake?

I picked up my emails... 4 hours before departing from Sydney to the UK by Malaysia Airlines (to attend my Mother's funeral). Amongst the emails was a notice from Travelocity (now nicknamed Attrocity!) saying that my reservation was cancelled due to 'non validation'. Assuming that non validation meant that the transfer of funds from a flight booked in sydney, paid to a US company from a bank account in the UK could be to blame I blasphemed the bank and tried to rebook the ticket. I phoned Malaysia air.. no problem they would keep my seat open for one hour... on a 45 minutes phone call later STILL talking to Travelocity in the US (or was it Telephone workers in Bangladesh) I had the same rhetoric.. no, we can't undo a reservation that was cancelled ... you need to book another ticket online (despite me pointing out that this would show all seats booked and would ignore my 'saved' seat sitting there reserved by Malaysian airlines).. and finally... I have to pay for this ticket with Malaysia airlines.. despite Malaysian airlines advising me that I had to pay for it from the original people I booked with.

I write this now... the flight has flown, I have missed my Mother's funeral, and after all this.. I find that Travelocity has successfully deducted the $1888 for the cost of the ticket.. That they have advised me after another long phone call, interminable waiting jingles and chasms of silence that it will take me 30 days to be reimbursed...

I have just spent over 3 hours on the phone with this company. What a joke - or maybe it was me for actually spending this amount of time with them. I have been trying to re-book to change the return flight to later in the day. How is it that the new flight is available for the same price on the airline website, the travelocity website itself, and the agents can't book it at that price? I guess they are not very useful? If they had been competent enough to book the flight when I first called in 3 hours ago, then perhaps they could have booked the flight at the price they promised me.

Oh and did I mention that one of the reps, processed a flight change which doubled the price of the flight without any authorization from me? And ended up charging my credit card $1600 in addition?? Thankfully, I got them to reverse that, and here they tried to make up for it by offering to cover the change fee of the flight? But that is where the niceness ended.

This is where they are actually unable to book the flight, even though I can see it online. I can still see it online.

I will NEVER ever use travelocity again. The customer service representatives cannot process anything in a timely manner. They put you on hold for a long time, so you think that they have fogotten about you, and then process ticket changes of over 1000 without authorization.

And then because of their slowness to actually process the change once you have agreed on one, they take way to long and the price of the ticket changes. And I'm not talking about the occasional times that this really happens - of course if you take hours to process a change there is a chance that the fare will change!!

DO NOT USE THEM. I would pay the additional 10 dollars on a site like expedia or even the direct airline website, for ease of future interactions with the company.

I booked 5 tickets to Florida online on Travelocity.com for myself, husband, 2 young children & elderly mother-in-law in January 2007 for a trip in April 2007. I received a confirmation email w/ itinerary and a phone call confirming that I had made the reservation.

I was able to print out my itinerary w/ all of the details for our upcoming trip stating that the cost had been charged to my credit card.

When arriving at the airport the day of the trip (after confirming online the night before) - we found that we had NO RESERVATIONS on JetBlue airlines. While waiting on hold w/ Travelocity, I was able to log into their site @ the airport & view my active itinerary & listen to the automated telephone representative tell me I had a trip leaving in 1 hour! When finally talking to a live person I was informed that my trip was never booked because there was a problem with my credit card (which there was plenty of credit on). I booked the trip in January and was never contacted via phone or email regarding a problem w/ my reservation and nothing was noted on the itineraries or automated systems. (We don't receive this credit card statement at home because it goes to my husband's business & is paid by an employee - so I never checked for the charge since I had emails confirming that it had been charged).

I had to purchase 5 new tickets at full April Vacation prices while at the airport (a difference of $1388) and separate my family on 2 different flights.

Travelocity instructed me to email or fax Consumer Relations with all of my supporting documentation, which I have done 6 times since April and it has been sent via registered letter! NO ONE WILL CONTACT ME! I am only asking for the difference in price - not a total refund.

DO NOT EVER BOOK WITH AN ONLINE TRAVEL AGENCY - FIND THE DEALS AND CONTACT THE AIRLINE DIRECTLY - THEY WILL USUALLY HONOR THE PRICE!

Travelocity has shown extremely poor customer service (really - non-existent customer service)and has lost THIS customer and her family for a lifetime.

False price quotes on their website. They had a price of $354 round trip ticket from Manchester, NH to Phoenix, AZ for the last several days. I went to book and when I did they came back with - sorry the price has changed it's now in excess of $500 per ticket - that's bait and switch and reprehensible. Stay away from that company!!