I had reservations through Travelocity made a few months back for rooms at the Good Nite Inn in Fremont Ca. from Dec 28th through Jan. 1st. we stayed until Dec. 31st but left one night early as the person I was traveling with became ill. We canceled our New Years Eve plans in San Francisco and tried to cancel our motel room. We were told I had to contact Travelocity as I made my reservations through them. I called and was told that Travelocity had to fax a cancelation notice to Good Nite Inn, and they would call me back within the hour. Three hours alter I received a call telling me to call the next day as the manager was not in. I called the next day, New Years Day, and was told to call back Monday at 9:00am as the manager still was not in and they had not received a fax. I called Monday at 9:00am and was told that the manager was still not in and they still had not received the fax, and was told they would call me back as soon as the fax was sent, again, from Travelocity. I waited all day and finally called on Tuesday. was told by a very rude man that I had to contact Travelocity on this web site. I have been a customer for a number of years and use Travelocity whenever I travel. I have always been pleased with the service I have received but am very disappointed with this recent problem. I would like to have a refund of 47.01 plus tax asap, as I feel we paid for three nights and would have stayed the forth night if my friend had not become ill. My conversation with Good Nite Inn was pleasant but was told it was up to Travelocity to refund the nights stay. My booking number is 202846076758, e mail address is
[email protected], name is Marilyn Benedict. Again I would like to have the one night refunded to my debit card as soon as possible. Thank you.