I booked this hotel through Expedia for 4 nights (12/30/10 through 1/2/11). My son and I were traveling for a long weekend. On our flight out to Phoenix, we were delayed in Philadelphia for 29 hours. We contacted Expedia and in turn, they contacted the hotel which held the room for us. When we arrived on 12/31/10 later in the day, we were put in room 205. The room was never cleaned (the sheets were dirty, the bathroom filthy, items were broken in the bathroom such as the toilet paper roller and shower control, and there were signs of mold in the bathroom). We were so tired that we slept that night on top of the bed covers with our clothes on. It was utterly disgusting. The neighborhood in which the hotel was located was not safe at all. The next morning, when we were heading out for breakfast, we noted four of Phoenix's finest police cars in front of the hotel. Later that morning, we asked to speak to the manager. He was not available. We asked when he would be back and were told that he'd be there at 2 pm. At 2 pm, he wasn't there and we complained to the front desk about these issues. We were told to wait for the manager. Expedia advised us to check out if we were not satisfied with the hotel. We did that and found a Days Inn in Scottsdale much more to our liking.

Since that time, Expedia has been trying to contact the manager to seek a partial refund on our stay. The manager has never been accessible when they've called (even after 2 pm when we are told he would be there).

We stayed one night out of four at this location. The manager's position has been to ignore us and keep the guaranteed money. It was only when we contacted Travelodge directly that the manager did contact Expedia to refund us for two of the nights. We expected a refund for the three nights we did not stay at this location. Given the conditions, they really should not have charged at all since this room was not in condition to be used.

Upon further contact with Travelodge corporate, they have taken the position that they cannot control what an individual manager does and that we should be satisfied with this outcome. This is totally unacceptable. Corporate should take responsibility to do the right thing.

we stayed for one night in a family room in this travelodge in the city of Preston we arrived late as we had traveled over 200 miles. once we stepped inside the room (216 )it smelt very strongly of disinfectant as if they were trying to disguise another smell by using large quantities of it. we then had to make up the sofa bed and once we pulled off the seating to make it in to a bed we found crumbs and and dust and dirt. IT all looked as if it could have done with a good hoover as well as being sewn up in a few places as the sofa and seating had some holes and were frayed in places.the sheets however were clean. The carpet looked dirty although was at least hovered - The toilet light flickered constantly as if strobe lighting had been installed. the towels were hard and would have ex foliated an elephants hide. At 2am in the morning what choice do you have other than to sleep on it all. Breakfast was no better nor was the room in which you eat it in. after trying 2 tables and finding them both sticky to the touch as was the floor we were standing on we sat and had cereal and made some tea and toast -one of our party tried the help yourself to the cooked breakfast but after 3 mouthfuls pushed it to one side and said it was disgusting.
we admit we did not pay very much for the room but still feel the basics of being clean, vacuumed and sticky free are anyones right when entering a hotel

Do not rent a room at this location. The first appearance of the jacuzzi in the room was clean, once you fill it and turn it on, a yellow scum appears floating on the water and it builds up a yellow ring around the tub. This scared me to thinking of germs of prior rental use. The bed in their jacuzzi room is hard as a rock.
Upon registering my complaint with Travelodge Headquarters, the Franchise Headquarters said they couldnt do anything about my problem, that it would be referred to the local hotel to deal with.
The response from the local end was not satisfactory, and this will have to be taken up with another source.