Travelodge Suites Phoenix

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Category: Services

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United States

Travelodge Suites Phoenix Reviews

Trevor June 2, 2009
Bad service
Upon entering the first room I was assigned, I first noticed the safety lock
was torn off the door frame, followed by a grapefruit sized hole in one
window, the bed sitting on the floor, the smoke detector hanging off the
wall and the phone in pieces.

I then was given a "deluxe" room. Better than the first in that it didn't
have broken windows, etc. When I went to sleep that night there was no
blanket on the bed and when I called the desk I was told we don't put
blankets on every bed. I was also given only one towel (no wash cloths,
hand towels, etc.) and was told we are full and don't give everyone towels.
The bed also kept falling out of the frame.

Several staff members and the repair guy were in and out of my room.

The next day I called Travelodge customer service and filed a complaint. I
was told they would fax the property and attempt a resolution.

That night at about 3:00 am while sleeping in the bedroom area I was awoken
by the sound of the front door closing. I ran out and saw my laptop
computer and some cash were missing (I had set the deadbolt and put the
chain on). The chain was torn away from the frame. I called the front desk
and was told I was the only one with the key and what did I want them to do
about it. I said to call the police.

The officer determined that there was no forcible entry and that someone
with a key card had entered the room. The police were not able to get in
contact with the manager.

I checked out in the morning. The person at the front desk was able to get
in touch with the manager. He didn't want to speak with me and when I
insisted he told me it was impossible, etc. and more or less accused me of
lying. He told me he would speak with his staff and would get back to me in
a few days. I have left numerous messages and sent a fax and have yet to
hear from the him after 3 weeks.

Worse yet, I received a letter from Travelodge Corporate that basically says
these are independent owners and all that corporate does is license the
name. There are no operating standards and the property is solely
responsible. I phoned the President's office and was told that by their
franchise agreements they do not get involved.

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