The company is Travelosity and Yahoo Travel. They get my vacation plan to Disney World all screwed up and I cannot cancel or change the plan. Hold times for hours - I was told at one point the hold time was 4 hours. I was on hold for an hour on one phone - switched to another - got someone who was not authorized to help and then put on hold for 1 hour before I hung up both phones. Hidden fees, long hold times, poor service and failure to admit mistakes - avoid!