Travis Credit Union

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Category: Business & Finances

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United States

Travis Credit Union Reviews

MihW45 November 25, 2009
Poor customer service
Travis Credit Union, in Fairfield, CA, rejected my EFT auto loan payment and then lied about rejecting it! I noticed a deposit made to my account about 2 weeks after I made my car payment. I questioned my bank and they told me it was a return EFT payment. When I looked in to it, it turned aout to be my car payment. I called Travis Credit Union and aske what happened. They informed me that they never received a payment from me. Under the advice of a financial advisor friend, I contacted my bank for the outgoing and returning transaction numbers (which are logged federal financial transaction numbers) and then called Travis Credit Union Back with the additional info. I paid my loan payment again, over the phone, but they have NEVER posted my payment correctly after SEVERAL phone calls. Due to their negligence I ended up paying additional finance charges because the payment posted later in the month. The amount is under $100, but why should I pay any additional amount when I paid my payment in good faith and on time?! It's been almost 6 months and I still can't get Travis Credit Union to fix their error. I would suggest banking with GOLDEN 1 if you have the opportunity...Travis C.U. has been a big disappointment.

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