i AM AN OLD CLIENT OF TREND MICRO INDIA.I WANTED TO EXTENT ANTI VIRUS SERVICE ON MY COMPUTER AND ACCORDINGLY PLACED ORDER VIDE TREND MICRO ORDER No. 8040310617 ON 23 APR2010.HOWEVER WHILE DOWN LOADING THE PROGRAMME THE MAIL ID AND PASS WORD DID NOT MATCH, SO SYSTEM REFUSED TO DOWN LOAD THE PROGRAMME.

SINCE ORIGNAL PROGRAMME LAST YEAR WAS PURCHASED BY MY SON WITH HIS MAIL ID SO I GOT HIS DETAILS AND ORDERED AGAIN, AFTER FEW MINUTES, VIDE ORDER No. 8041481517 ON 24 APR 2010.THIS TIME THE PROGRAMME WAS DOWNLOADE AND I GOT AN EXTENTION OF 1 YR FOR ANTI VIRUS.

HOWEVER I NOTICED FROM MY CREDIT CARD STATEMENT THAT i HAVE BEEN CHARGED FOR BOTH THE ORDERS WHEREAS ORDER No.XXXXXX0617 WAS NEVER DOWN LOADED.

MAY I REQUEST FOR REFUND OF EXCESS CHARGES OF INR 657.00.

Thanks,

Col(Retd) H.S Ahuja,
Chandigarh
Mob:+91-9876543918