I signed up for internet security services from Trend Micro 2 years ago. My intention was to sign up for a year. When I received my credit card bill I saw that I had been billed for 2 years. I let this go without complaining.

About a month ago I signed up with another internet security company who had better ratings.

I just received a bill from my credit card company listing another years service from Trend Micro - I did not order this, I did not authorize this and I certainly did not want it.

Ordered Trend Micro Internet Security from website 2 times accidentally but did not download; Need credit on my credit card<br /><br />
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FIRST Time: Date: November 3, 2009<br /><br />
Order # 4620717318 for $46.94 SN: Internet Security Renewal - 1yr. PAEF-0017-8405-7728-5785<br /><br />
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SECOND time: Order Date: November 1, 2009<br /><br />
Order #6833364014 $ 76.94 SN:Internet Security Pro - 1 yr:XCEF-0012-5356-1762-8510<br /><br />
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I DID NOT DOWNLOAD EITHER OF THESE PURCHASES. GOT CONFUSED ABOUT DOWNLOADING SO<br /><br />
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I WENT TO BEST BUY AND PURCHASED THIS SAME PRODUCT<br /><br />
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I emailed you that I have changed to a Mac and I did not need your services anymore and you still charged me for a new year. Please refund my credit card charge.
[email protected]

I ordered some internet security from yourselves on the 28/6/09. It was a 2 year plan and the order number was 8614527413. I have checked on my internet security and i has not been updated as it is stil to expire on the 13/08/09. How do i go about getting the software to update my security? The money has been taken out of my credit card and would rather if you could please raturn the money into my account. My email address is [email protected]
Thanks

I purchased and installed Trend Micro Internet Security. My computer kept doing a "crash dump". I received messages that my Antivirus program was causing the problem. So I contacted Trend Micro. The Rep emailed me and had me send a couple of error logs. He then had me uninstall and reinstall the program. I had the same results. The Rep then told me he had to refer me to a Level 2 Specialist. By the time the Level 2 Specialist got in touch with me, my computer had crashed altogether. I had to return it to the manufacturer for repair. I told the Specialist that I did not intend to reinstall Trend Micro because it either crashed my computer or let a virus get by that crashed my computer. I requested a refund for the remaining seven months of service. It was denied. I requested to speak to a Supervisor three times. I was NEVER allowed to communicate with a Supervisor by email and NEVER allowed to speak to a HUMAN! I don't know about you, but I really hate companies like this. ALL THE SIGNS OF A COMPANY THAT KNOWS THEY HAVE A BAD PRODUCT!!