i noticed this on my bank account and i did not order this please refund immediately i have a bounced item because of this of 27.50

I currently use cyber defender, and have not used you product in quite some time, probably over a year. This month, I recieved my bank state and noticed that I was charged 35.95 for a renewal of your software. I don't need this software. I would like to have this money refunded.


Thanks,

Terry Grady
[email protected]
225-276-5468

Trend Micro has been charging me for a renewal fee that I never wanted for almost a year up to now.
The first one was for $44.95 while the 2nd one was for $ 62.95. I have cancelled the charge for this year since it was covered by their 30 day trial period but for the 1st charge, they wouldn't give me a refund for that. I called every dept they have and still no refund, then I checked my credit card statement and they havent refunded my the $ 62.95.

I was really furious, how do I get my money back, this is ridiculous. I never asked them to charge me in the first place, now I have to deal with them every single day for that. Please help me.

I called their sales dept and found out that the first person I talked to who refunded my 2011 renewal fee didn't even cancel the auto renewal. That was the whole problem in the first place! The sales dept refused to refund my last two years worth of fees and blamed me for not reading my credit card statements in a timely manner. Oh I see, you send me countless emails asking me to renew my subscription and when I don't, you charge me anyway. Now you tell me it's MY fault because I didn't check my credit card statement soon enough to catch them! Why send emails asking me to renew if you just renew it yourself automatically?!

Is there any way I can recover my money from them?

My checking account was charged $65.53 for unauthorized withdrawl... I have Norton security NOT TREND MICRO!!! I have notified my bank and this charged will be sucked up by Trend Micro NOT ME!

Sent me an email stating they were renewing and charging my credit card for a program I no longer use. Customer number 46846113408 Renewal order number 9612981800 Original order number 7801986814 Renewal date February 19, 2011