In September of 2008 I purchased a laptop computer from Best Buy. In conjunction with the computer I purchased one year of Trend Micro Anti-virus/spyware for 29.99. I renewed the subscription the following year for the same period (1 year) and cost (29.99). As of mid August, 2010 I started getting emails regarding the impending lapse of the subscription at the start of September. I do not use the computer any longer so do not need to purchase their product. Therefore, I did not answer a single email. Furthermore, my banking information has changed from National City to PNC per the merger so the debit card is no longer valid. I suspect they would have simply charged me had my banking information not changed.

In summmary - I did not want their product, they did research to figure out my new banking information for PNC, and charged me 62.95. This same complaint is being filed with the Better Business Bureau immediately.

Below is an excerpt from my banking statement:

09/13/2010 CHECK CARD PURCHASE XXXXX8377 DRI*TREND MICRO ORDERFIND.C MN $62.95

Fix this now. If it is not taken care of I am willing to pay an attorney a few hundred bucks to take care of it.

Thanks,

Ian Dalrymple

$35.95 of DRI*TREND MICRO ORDERFIND.COM MN was charged to my bank card without my authorization. I want this unauthorized charge removed and the funds restored to my account immediately. I do not have any Trend Micro products on any of my computers. What can I do?

They placed a charge on my credit card for $35.95 with out getting permission from me and they do not even have my computer using there product. It has been over a year since using there product when I lived in Colorado

after renewing my antivirus software from Trend Micro, I have been double billed for the service.
I have 2 entries for 7.95 and 2 entries for 39.95 on my credit card statement. I would like to have 7.95 and 39.95 removed from my credit card bill. My credit card account is 5424 1807 6631 1655.
(master card)

Thank you, Sandra Pfeifer [email protected]

I am stuck getting billed for 2 of Trends products billed on 2 seperate credit catds. I have Uninstalled their product a couple of years ago, and went with another company. I continue to get an automatic bill which my credit card company keeps paying. I never to my knowledge signed up for an ever-renewing billing. from a on-line company. They provide no help phone number and make it almost impossible to find a way to contact them about stopping a service I do not want and do not use. I cannot be the only person they are doing this to!