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Mrgie
March 28, 2010
charges to credit card
I was reminded one month before my security service was to end, so I subscribed for another year (Thru april 4, 2011) . This renewal was to cost $39.95, but my credit card was charged twice--once for $39.95 and another charge from Trend Micro for $7.95. I would like a refund for the $7.95.
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verizonbetsy500
March 21, 2010
did not order
i did not order this product and i am filing a fraud complaint!
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verizonbetsy500
March 21, 2010
unauthorized use of my credit card
my credit card was used without my authorization. i want my money back in my account immediately!
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disppoint
March 18, 2010
Did not order
did not request a new version of your product. However this morning at 4 am (don't know what time zone), my credit card was charged $43.05. I do not want this product and I want you to remove this charge from my account. I will give you one week to make this change.
I was consistently getting a message that this product was up for renewal, but I kept hitting the button for 'Remind me later'. I had no idea that you would automatically bill me for this.
Once again I do not want this product and I would like to have my credit card charge removed immediately.
Please send notification to my email address.
Thank you, Kay
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Danielle
March 15, 2010
Product sucks
Trend Micro product SUCKS!!! I downloaded a trial version, and the software froze my computer. I was not able to delete the software either going control panel or the file itself or even shortcut. The worst is that i was not able to disable the function and it launches as soon as my computer starts, so I must have reboot my computer a hundred times-- For real!<br />
I spent two days and read thru various forum, then utilizing my dignostic mode which then allowed me to download software from Trend Micro in order to remove the original software. WHAT KIND OF STUPID COMPANY MAKES SUCH STUPID PRODUCT FOR CONSUMER TO DOWNLOAD ANOTHER SOFTWARE TO REMOVE THE ORIGINAL!??! I WILL NEVER BUY TREND MICRO PRODUCT EVER EVEN IF THE COMPANY PAYS ME TO DO SO. STUPID COMPANY MAKES STUPID PRODUCTS AND I HOPE THEY GO OUT OF BUSINESS FOR WASTING MY TIME!!!
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Ronnie Jeter
February 22, 2010
double billing
Why do I have 3 charges on my credit card???? I was simply renewing.
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Phillip Sisson
February 21, 2010
Credit card charged but I haven't used the service in 2010
My creodit card was charged $69.95 on 2/3/2010 for services that I have not used in 2010. In fact Trend Micro software is not on my computer.
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Laurie kephart Sibila
February 18, 2010
billed too much and never recieved
I dont know the city or state or phone number. I dont want this anymore thety were renewing for $39 w discount now its 81.00 I could not stop it and then they say for 60 days only and I don't get the protection I keep getting pop ups telling me to renew again. I want my money back and I want to delete this from my computer. Bestbuy sold it last year and installed but i have no contact info it is a nightmarea
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Mark Tantari
February 6, 2010
billed but did not receive product
I had purchased Trend Micro Internet Security on 1/31/2010 and billed itot my credit card; I was unable to download the product, but was still charged for it. I even went back a few days later to see if I was able to download but was still unsuccessful. I was billed for the 56.90 on 1/31/2010 to my credit card but never received the protection. I would like the 56.90 credited to my credit card account. The order confirmation # is : 8177532414, password qt2k18 serial # PFEF-2494-0740-8383.
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Thomas H Herrin
February 5, 2010
Trend Micro PC-cillin
On 01/05/10, $44.95 was taken from our Visa credit card by Trend Micro. We are still recieving messages that our PC-cillin has expired and we are not protected.
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