I ordered a product. Was told it would be here within 7-10 days. Never got it. On the 11th day I called and someone told me it was going across the country and would be to me in 1 or 2 days.

A week later still never received it. Called and spoke to someone again and was told they were looking into it and I would be sent the tracking info. Never got the info.

Called the next day and and they told me a label was never made for my product. He said he would make one right away and get it to me in 3 days. 6 days later still never receieved the package and the ups tracking info said a label was made but ups never receieved the shipment.

21 days later and never got package. Just called to cancel order. Will never use this company again nor will I recommend it.

I placed an order online with Trend Times on June 30 and was told I'd have my order in between 5-10 days. After 12 days I called trend times and was told my order just went out that day cause it was out of stock and tracking would be updated for me the next day. Then when tracking was not updated an additional 3 days later I called trend times again and the gentleman updated the tracking so I had a ups number and the link. Unfortunately, it only showed delivered on July 13th in the USA(I'm in canada). Anyways, finally today(july 30th) I called UPS and they told me that they have yet to receive my order and that trend times had only informed them that they had an order coming up and got a quote, never schedualed a pick up with them. Then I called trend times (and this is the part that blew my mind) and spoke to a manager.I began to explain why I was calling and I was immediately cut off by the gentleman told that I had NO right to be calling ups I should ONLY be dealing with them and that ups didn't know what they were talking about but the order was shipped. I asked how I find out where my order is at the moment and I was beyond rudely told that if I would be quite he would tell me. I asked him to please tell me then and he went off on my "attitude"( which I made VERY sure NOT to have) and told me that I would have to email my concern in because he"could not deal with me"( at this point I would almost think he's joking because I have been NOTHING but polite and patient) . When I relize he's seriouse I ask just to please cancel my order and refund my credit card. The he sounds happy and says sure, BUT I'll be charged a 25% restock fee. I ask if my only option is to pay more for something I'm not getting or to not know when to expect it and he said "I'm hanging up now" and he did so. I have NEVER had such pathetic customer service in my life. I believe this company(from what I've been able to dig up) is a small company run by 1 or 2 people( i believe the 1 I spoke to was an owner) and they rely on their "restock fees" that they charge people when they are basically forced to cancel their order. I recomend that you NEVER use this company and in my opinion they are a scam.

I Called Trend Times' Customer service department to return an item I wasn't pleased with. At the first call, I was told by an answering service that I could only leave a message and CS would call back within 24 hours. They did not call back. I tried again in two days and did reach a CS representative. I tried to explain my reasons for wanting to return the item but was interupted frequently and received a very hostile response--in short, they would not accept a return because item was used (I tried to contact them, initially, within hours of receiving the item).

Whether product works properly or not, most companies accept returns for any reason, as long as it is timely. This company, apparently, will not.

I am disputing this charge with my credit card company. Don't do business with this company. There are many others to buy from.

Ordered a rc plane from trendtimes on 1/24/09 2 weeks later I called them up and asked for a traking number. They could not find any info on my order and said that he would check with they warehouse and contact me. The next day I got a email from the popular "samantha" that the plane was in phase 2 and would ship in 4-5 days. She also added "be patient as this is a hobby iteam" well, who cares if it is or not. 8 days later, no word no email and no traking number. Shure wish i would have looked these people up through the BBB first. my qu. is how are companys allowed to go on like this with no penalty's?

I ordered and paid for an instock rc boat on 12/2/08 from Trendtimes.com. It was for my grandson for Christmas. On 12/15/08 I emailed them to see where it was because the order said 5-10 days for delivery. On 12/17/08 they responded with: 'It has shipped, should be there by monday.' Samantha| No tracking info at all included.

To this date of 12/25/08 it has never arrived. I emailed them everyday from 12/20 to 12/25 and have not heard from them again. They have an 800 number but it has a recording on it. I have contested the charge on my credit card to see if I can get my money back. I am very cautious with online purchases, but these clowns got me. Caution, they really look legit!