TRG Customer Solutions
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Category: Services
Contact Information United States
trgcs.com
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TRG Customer Solutions Reviews
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thatsright10
April 30, 2010
Horrible Company
This company is a joke... i worked for them for almost a year and cant belive i put up with there crap for that long.. i agree with all the other complaints about bad benifits and no bonuses... also there supervisors do not know anything... they rely on their employees to do supervisor work without pay... and if you apply for supervisor they give a you completley bullcrap reason for why you did not get it.. and then expect you to keep doing the work for free... they make so many promises that are not kept... most of the management are pompus, jerks... this call center has by far the highest number of people quiting that i have ever seen... also they will fire people for idiotic reasons and keep people that have no idea what they are talking about... i also agree with the last post that they blame everything they do on BNYM... when people that work directly for the bank had no idea why some of the policys were put into effect... i promise to anyone who doesnt belive this APPLY... get hired..(and you will because they need 300 people to work there by aug or they loose their contract) then go thru training ... listen to all of the fake promises they make about being management and raises and great benifits... then get out onto the floor for a week and youll completly understand...
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YOU SHOULD BE A SHAMED OF YOURSELF
April 4, 2010
NON-PAYMENT/FRAUD
TRG Field Solutions a subsidary of Verizon Fios there client-
Beware of this company they promised full benefits, salary + commissions, and INCENTIVES, paid vacation, and paid holidays, and paid bonuses, with the opportunity to grow and job security. I CANNOT SPEAK FOR ANY OTHER LOCATION OTHER THAN THE ONE I WAS EMPLOYEED AT. At this location the following problems where found-Management was sleeping together, they where busted at least three times, for the first 4-5 months no commission payment was made to us, oh by the way I was one of the top three so let me make it clear that on any given week I sold at least 16 plus triple bundle winbacks in cablevision and or comcast areas respectfully. I was always in the top 3 at this company as long as I was selling. When the first management team quit out of the clear blue sky. They hired an unqualified former wall street investment broker who thought that he could do the job because it looked easy. I decided to help out a little hoping to get people paid it worked for a minute. I received a promotion however we worked from 9am-12 midnite to get these people paid. What they got was 2-3 weeks of payments with something they called commission. We worked like dogs to get them paid then things changed the lead started to tell people they could come in drunk, just eat beef and it would be ok, profanity was apart of there day to day operation unless verizon came they tried to hide everything. They fired those who couldnt sell and some who could without the correct training. We received and eviction notice because they didnt even pay the rent. I could not watch what was happening so i tried to teach this man how things should be done, he never listened just made things worst. I never seen an incentive pay eventhough I received the offers in my email for me and the office. They lied left and right. They cut salaries for no reason and without warning even the top office stopped selling. They claimed i had -0- confirmed one with with 8 installed and 7 pending. If 8 where installed that means they where confirmed. I stepped down after realizing one the company didnt not exist with unemployment none of the number EIN numbers matched the governments records. How do I know I was the contact person. This guy hired people who worked for 20/20 under someone's name and they never ever reported to the office. They did manage to get there checks of course. The regional Director pushed recycled sales to be processed over and over again just to make the office look good. They changed the base salary 3 times in 3 months until finally they did away with it. OF COURSE THATS AGAINST THE LAW, but so is not paying your employees. As it is right now the are being sued so please dont say this company is on the up and up there is so much more to tell. The lead was even sleeping in the office using it as his personal home. All because they wouldnt pay him he couldnt pay the rent. GREAT company huh.
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deb harrison
February 4, 2010
oil city pa trg cs
oil city branch of trg cs has the reputation of the worst place to seek employment in the area . Rather than being recognized as a reputable place of employment. The only reputation it has is a good place to get hooked up on drugs. There are known drug dealers "working "at trg openly dealing, selling and trading drugs. The ratio of employees on drugs and doing drugs openly even on the floor is deplorable. Trg corporate needs to investigate these allegations and will discover the validity of this complaint and then do a clean sweep, if they even want to pretend to be a reputable business. Drug testing would be a viable and recommended option. It sickens and saddens me to see the state of this company in our community. Is Trgcs interested in their reputation and standing in the bussiness community? Only action will prove thei true concern.
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Sullivan
April 16, 2009
Fraudulent company
The commission promised is fraud. The pay grid was changed midway and 50% less is paid. You are only paid commission. After you are paid your commission, you are faced with illegal charge backs, for sales allegedly canceled. It is now apparent that TRG Customer Solutions is committing fraud by claiming that an order was canceled. If a charge back does occur, a statement should be taken from the customer so you can use it in your law suit to recoup your money. There are absolutely no benefits. The terrible health plan offered is very expensive and paid totally out of the employees' pocket. The job has no security. Over 460 employees came and left this tiny office within a 12 month period. The management expects everyone to come in every day at 9:30am for a “pre-shift" meeting and work till 8:00pm or later. You are expected to work every day till you make 10 sales for the week. You are NOT paid for the meetings, your mileage, or anything except your sales. Then after a few weeks, you are charged back for at least 30% of your sales at a much higher rate than you were actually paid for those sales. There is no career growth unless you are very good at committing fraud. I am currently in the process of attempting to locate all of the past employees to organize them for a class action lawsuit against these perpetrators. The work environment is good if you are a “yes man". The few “yes men" do get a salary.
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