PLEASE BE AWARE, TRICLEAR, is attempting to play the public for fools... after joining and paying for the free trial products, they charged a small amount for shipping.. i believe it was $5.95(according to my bank statement online). You have 14 day for the trial period, before they will charge your credit card.

In the email they initially sent, if you scroll to the very bottom of the email, the text isn't in blue or black ink, it changes to a very light color of gray. BUT, its important to read it.

If you allow the trial period to expire, which is on the 14th day, they will charge your card, then you are stuck. HOWEVER, in the email, it states that you MUST CALL for a RMA # if you want to send the product back AFTER the free trial period. (You do not need a rma # if the free trial is still in effect).

But why wait till the trial ends. After a week or so, just call and cancel like i did. OF COURSE, they asked for the Product to be sent back. (I have never heard of that before in my life, but I will). And OF COURSE, it is important that the product arrives before that 14 days expires, because YOU WILL BE CHARGED.

When sending it back, make sure it is sent certified or some type of way for you to receive confirmation that they signed for the item.

Here is the address that you can send it back to:
Please mail the entire product to:

TriClear Returns
PO Box 1699
Suisun City, CA 94585

TriClear Support
800- 494-7260
Monday-Friday 7:00am-5:30pm PST
Saturday 7:00am-3:30pm PST

email address: [email protected]

Don't wait idly by hoping that they won't bill your account.
Thanks to the members of this board, I have figured out a new strategy.

I bank with Provident Bank, and I used the Mastercard debit card when purchasing triclear. All you have to do, is tell the bank that you would like to cancel that card and receive a new one.

My bank, will cancel the current card, and will give me another card, before I leave their establishment. What a experience!! So there is no way that Triclear will be able to charge you on the 14th day.

So, I will be at Provident in the morning, canceling the card, and receiving another one. Then, I will go to the Post Office, to send off the rest of the triclear back to them, by certified mail.

CASE CLOSED.

Also, I just checked my bank account online, triclear hasn't tried to charge me yet. My trial period ends, October 9th. Tomorrow, is only the 4th.

Good Luck to all who read this and hopefully follow this advice.

If money has been taken out of your account, you must get a rma # from the company, by calling the phone number above. You must request that the monies be put back in your account.

Also, you can complain to the bank about the charge. My bank, will REMOVE ONE CHARGE per year. So, check and see what your bank will do for you.

M.Garrard

I got the trial version in a week I called them to cancel it.. long waiting time.. so I kept trying for few days... I finally got them after 17 days and guess what.. There was a charge of 69.95$ on my credit card. no matter how much I tried to tell them that I tried to cancel before, they wouldn't agree. They only agreed to pay 40$ back. I did read the terms & conditions, but i was not able to reach them due to long waiting times. All they sell is freaking salicyc acid... buy it in walmart and it gives the same results.

Don't buy this product... Customer service sucks...

I was offered a free trial and told that future shipments would be charged at $6.95-NOT $69.95!! There is no way in hell I would have approved this charge for this crappy product!

I've requested these shipments be stopped-hopefully this will work. Why isn't anyone investigating them?

I was going through this site and there was a commit from TriClear that if you had a customer complaint then you could e-mail it to :[email protected]. I did this and it came up that the page could not be found. Way to go Tri Clear. Waste more of our time while we are trying to get our money back.

When I ordered the trial product for my son, it did not work. As a matter of fact it was worse.

When I received an additional package, I called and canceled the product and returned the package. This was as of 6/29/2007. They refuse to refund my money, or acknowledge my return. When I called they hung up on me

Do not use or order anything from this company