Interesting because I have submitted 2 other comments and neither came through so the above was a test. BUYER BEWARE of TRIP MATE insurance. They are nothing but fraudulent and nothing was told to both of us about pre existing conditions...in fact Elm Grove Travel stated there were none.
I sent in all my paper work as did my friend and neither of us have gotten anything but negative responses. They contacted my doc on June 1st and my appt was with their time frame, but someone did not document it on my file, a way for them to loose information. I called them today and filed claims with BBB against both and was lied to by Rajna from TM twice and was told this call is recorded but you know they can erase anything they want to make themselves look good.
I had 9 spinal surgeries and am totally disabled but am I in w/c no!Does someone disabled need to be NO! I clean, cook, shop but have to do so within my limits when I can. My pain is totally unpredictable and with 3 falls in 3 weeks my back went out and also taking care of my kitty who was slowly shutting down and passed on May 9th...from all of that my back just gave out and has not been good since. They TM sent me another MD attending statement and said they did not have to fill it out per Rajna, then when I called back to tell her the letter she said would work was coming she said she never said that and she did, another lie. They have it down they called my docs office for my past appt but guess what my doc's offfice remembers the call and yet they have no record of it another way to cash in on a scam .This is the worst company I ever worked with but if there is a class action suit I will be joining and so will my friends.
I have complained to the BBB and if I have to sue them let them pay my attorney fees and my $165. You'd think a doctor's letter would be enough. Then they have you sign a release.Well guess what they can access anything they want when you sign it! If you sign it make sure you cross out anything that does not pertain to your medical history.
This company sucks.