TripAdvisor has this hotel listed as #2 business hotel but when we stayed over Easter weekend, the place was appalling. I placed a negative review on the website and shortly after they pulled it. 2 weeks later it was reposted with lies by the General Manager saying we did not stay at his hotel. My wife contacted him, even got an apology from him but his lies are still posted saying we never stayed at his hotel. If you look closely at the website, there are an inordinate amount of positive postings for this place as if they have all been fabricated by the Manager. The negative ones have been removed, like mine. I stayed, have all the receipts, and it was hell. I reported them to the South Dakota Attorney General's Office and I suggest you do too if you experience the same. I propose TripAdvisor is in bed with this hotel manager generating false positive reviews to generate business. In a word, FRAUD.

This company claims to be an unbiased service where people who are traveling/eating out can go and place a review of the hotel/motel/restaurant, etc. The site is completely unfriendly to businesses who get slammed by a disgruntled person. Anyone can post any negative thing they want about a company, lies included but businesses have their hands tied on the type of management response they post. Even if a review is spewing lies, the business can not say so and can not respond directly to the person complaining. Most of the time, these reviews are from people who want something for nothing or have some other hidden agenda. Their reviews hurt businesses and there is no fair way for a business to respond. When trying to contact TripAdvisor as a business owner, they simply dismiss your response or tell you it can't be published. I've also had TripAdvisor contact my business wanting me to pay them for advertising - how does this keep them unbiased? It's curious that the top businesses rarely have a negative review. Is it becasue they pay TripAdvisor???? Makes one wonder...