TripRes has bad customer service---DO NOT BOOK THROUGH THEM--They have False Advertisment on their website for their hotels. We booked at St. Topez in Vegas and the rooms were not as shown or stated on their website. When we first checked into St. topez they did not have our reservation---2nd we get to the room and the beds are broken, sheets were dirty, light bulbs burnt out, air conditioner was not working, torn curtains, not patio like it stated on TripRes, Dirty Dirty mess. We spoke with the front desk and they gave us another room with a patio. We get to the 2nd room and the same thing but now we try to open the patio door and it won't open. I called Trip Res and they booked us at another hotel for the 2nd night but we still had to pay for the first night at this hotel. We had our 3yr old with us and he feel on an broken sidewalk light, the pool was closed for violations, not to mention mattress sitting outside on the sidewalk. I explained all of this to TripRes and they refused to refund our money. I am posting our story everywhere about TripRes and their customer service. THEY SUCK!!! If I can't get my money back at least I can warn others of their services. (an extra $100.00 for our weekend vacation---IT WAS RUINED BECAUSE OF THESE PEOPLE) I do have pictures but unable to post at this time (using work computer)

Melissa

There are many hidden fees. The room rate is higher than what you can get from the hotel. They charge extra fees but they don't show all the charges. They make it impossible to change date or cancel. They charge $50 PER PERSON if you want to cancel it within 14 days. This is unbelievable. The customer service does not help at all.

I feel they intentionally set up many tricks. Once you get in, no way is out. How could they do business like that? They don't think for their customers. I will never use their website again and recommend anyone not to use.