I signed up for a free trial bottle of Trislim. The original email notification that the trial bottle was sent said that you could cancel at any time. I deleted the email thinking that with each shipment they would supply the different means of contact you would use to reach them. I received 5 future shipments that all came with no way to contact them as a company, to ask questions or cancel shipments. After much frustration I fortunately found the original email in my deleted folder that had an email address and phone number. I called the 800 number for their customer service and received extremely rude service when I said that I wanted to cancel all future shipments effective immediately.

I order a free trial of Trislim on the internet .Paid $4.95 for shipping and handling. Called cancelled on January 14, 2009 be for my time was up for the 10 day trial. When i call i got a cancelation code #. I thought every thing was fine then on January 24 2009 my account was charged 15.95 and $149.85. I call the Co. They said there was no record of me calling even thou i had a canceltion code #. They told me i would be refunded 90 % of my money. I told them i wanted all of it refunded and they said that since they already send out the shipment (which I have not received) they couldn't refund all my money. Even thou i call and cancelled be for the time. I asked to speek to a manager and the girl told me their weren't any their. I ask several times and ever time she told me no managers were their.I am very up set with this matter and think i should receive all my money back. I followed all of there rules.

Mary Cooper

I ordered "Free trial" of TriSlim and only had to pay shipping and handling... I had 14 days to decide if I wanted to continue with the product. After taking the "Free trial" sample.. I found that the pills had an adverse effect on my stomach and I became very ill, so I called to cancel the order. I was told there was no problem and given a confirmation number indicating that the order had been cancelled.. However I have been billed three additional times on my credit card for $29.99... These people are crooks and this is a rip off. They bill your credit card and do not send a product to you. Do not fall for this Scam.

i recieved a package of three bottles of trislim after triing thier free sample offer. it might have been the rules i dont know, but my complaint is, i went on a 14 day vacation after recieving my free trail. I took it with me but i couldnt remember to take it properly, so i dont know if i like it yet. i come home to a package of three bottles with no paper work. i look at my emails to see when they notified me, and how much it cost. NOTHING! no email, no paper work, and nothing on the bottle to call and find out about, just an email address on the bottle that brought me here where i cant figure out anything. no answers at all. VERY BAD BUSINESS!!! i will never use again, if i can find out how to stop it.

I signed up for the free 15-day trial and received a confirmation email of my order. The email "clearly" stated that my free trial would begin the day that I received my bottle of TriSlim. The order was placed on 12/14/2008, the shipping charge appeared on my bank statement on 12/15/2008 and I did not received the bottle until 12/23/2008. I called today (12/29/2008) to ensure that I wouldn't get enrolled on the auto-ship program but they already had claiming that the trial began the day I placed the order. I tried to contest and plea my case with the Indian woman who claimed to be named "Mark" and she insisted that the 3 bottles have shipped for $150 dollars and couldn't be canceled. I told her that I would return the product and she insisted that I couldn't return the order. Then asked me to try the product and I told her that my doctor advised me not to take it because of my daily prescription medication and then she asked me to give them to my friends!!! I got her to extend the Virtual Fitness Guide free trial to January 3rd but otherwise, she would have charged me $29.95 on top of the $150. I also spoke to the Fitness Factory people and they had me enrolled in their program already. The lady got to extend my free trial to January 9th so that I wouldn't incur an additional charge of $19.95.