NEVER ORDER ANYTHING FROM TRISTAR PRODUCTS. THEY ARE A SCAM AND A RIP-OFF. JACK LALANNE SHOULD BE ASHAMED TO GIVE THEM AUTHORITY TO SELL HIS PRODUCT. I CANCELLED MY ORDER AFTER I REALIZED HOW MUCH THEY CHARGE FOR SHIPPING AND HANDLING. I FOUND THE SAME PROUDCT IN MY TOWN FOR MUCH LESS. THEY WOULD NOT TAKE MY CALL AND THE EMAILS I SENT WERE RETURNED. I EVEN CALLED MY CC TO ALERT THEM TO THIS SCAM. THEY SUGGESTED I CANCEL CARD AND GET A NEW CARD. THEY STILL GOT THOUGH TO MY NEW CARD AFTER I CANCELLED THE ORDER AND SHIPPED IT ANYWAY. I RETURNED THE PRODUCT SAME DAY WITH LETTER I HAD CANCELLED. THEY GAVE ME PARTIAL CREDIT AND STILL CHARGED 51.00 FOR SHIPPING AND HANDLING. I HAVE CALLED SEVERAL TIMES AND EACH TIME SOMEONE GIVES ME A DIFFERENT ANSWER. I CAN NOT EVEN UNDERSTAND THEIR CONVERSATION AND THEY KEEP YOU ON HOLD - HOPING YOU WILL GIVE UP.

Last night we received a phone call about getting a free vacation package if this guy could come out and show us this vacuum. We said no but the lady on the phone said that we were not obligated to buy anything. We were told that it would take only 45 min but it actually took 2 hrs. When he got to our house he was very nice but at the end when we told him that we could not justify spending $3550 on a vaccuum he started to get smart and very rude. He proceeded to tell us that our house is filthy and he almost wouldn't leave. Him and my boyfriend proceeded to argue on the subject for 30min while he continued to put us down. He also said that simple minded people are the only people who cant justify spending that money and instead living in filth. He got a huge attitude and also made sexual comments althrough his presentation, which I beleive to be incredibly unprofessional. We liked what it did but in this economy we are not going to spend that kind of money on a vaccuum. We asked him for his card that way when we were ready to buy one we could call him. He proceeded to tell us that we had to buy one tonight or else could not get one and that he did not a a business card. What kind of "Proffessional Company"(LOL) doesn't give their potential buyers a business card. This business is ridiculous and after reading everybody elses complaints I am so glad that we did not go ahead and purchase one.

09/24/2009

I wish to registar a complaint against Tristar. when we purchased our $1800 vacuum we were sold on service and quality of the cleaner. The truth could not be further away. I have struggled to get replacement bags and now the clips that hold the hose on broke and it have been almost a month before I have receive a part diagram. I would will never recommend this product to my friends. It clean good but when it breaks you can not get parts and you better be able to do the repair yourself. We are very disappointed in this company and its customer service especially when you spend the amount of money we did on a vacuum!!

Monday, March 21st, 2007

SELLING BAD JACK LALANNE JUICER AND KEEPING THE MONEY

Factory refurbished power juicer express 49.99 + 5.99
MODEL #: MT-1020
SERIAL #: 02653653
DATE CODE: 1104

To Whom It May Concern:

I am a Canadian and my name is Julia. I am extremely disappointed in the customers’ service of one of your call centers at the following number 1973-575-7022, pertaining to a refund of a bad product.

Sometime in mid September 2006, I bought a power juicer. I really liked the product then proceeded to purchase the power juicer express. When I called the Canadian shopping channel I was referred to the above number to order the cheaper refurbished Power Juicer express. Gladly I did so, when I received the product I could not get it to work, try as I may it did not work, I called for assistance and still no luck. I called to have the product replaced and was told, since it was coming from Canada I could not get a return label because of the customs issues at the border ( I’m guessing the depot would have to pay a customs fee like I did when I received it) so I was supposed to keep the non functional product. That was ok because I was getting it replaced. Little did I know that is where all my problems will start.

First call October 3rd 2006
I called about the replacement spoke to Eric and I was told it takes 10-15 days I waited and nothing.

October 27th 4:15 pm EST.
I called again and told the juiced was mailed out, so wait for it.

November 6th. 1:33pm EST.
I called back and was transferred to Eric; I still did not receive the juicer. I stated by November 23rd if I did not get the juicer I wanted to talk to a manager.

November 13th 2:45pm
I called back and was told a supervisor just check it and had to approved it to be shipped.

November 20th, 10 am
I called back and was told the juicer was shipped out on the 15th of November.

December 15th
Still patiently waiting, I called back and was told by Sandy it takes 21 days to get to Canada and I had to wait till the 28th. As you noticed I had been told that a lot.

You can tell I have been very patient all this time and if the calls were being recorded as they should, no one could tell your company I was being rude. I have worked in this kind of environment and know what the agents taking the call go through.

January 2nd 2007
I called back and after waiting all this time I requested a refund. The agent by the name of Payton or Paige explained it would be done. I explained why the product was not returned because of the customs border issue and I was told I would get my refund, and it would take a few days. So again I waited.

January 18th 2007
I called back about the refund for the second time and was asked if the juicer was returned, I had to explained all over again why it could not be returned, it seemed obvious to me the notes were not read of not written.

February 9th 2007 – between 12:30 -12:50pm,
I called again and spoke to Lisa, I was told to give it time to allow the refund to go through, so wait till about the 15th of February. She then told me the juicer that was sent to me (which I never received) will have to be tracked and that would take a week and a second label will have to be sent out. Again I agreed to wait.

February 16th 2007
Called again and spoke to Shelly and was told I had to wait and be patient. I tried to explain to her I was running out of patience, and the next time I called back if I did not receive the refund I wanted to talk to a manager. She proclaimed I was speaking to her like a child. I explained I was not and tried to get across my frustration of waiting and not receiving my refund.

March 12th approx 9:15am
I was waiting a long time and felt like I was getting the run around. I was not prepared to keep a defective produce and I really wanted my money back. I asked to talk to a manager, after waiting about 8 minutes she came back to say a manager was not available and I was going to get a call back, having a customer waiting that long was unacceptable. I wanted to know how this was possible in a call centre on a Monday morning there was not one manager to give me the time of day to resolve my issue.

March 19th 2007 4:20 pm EST
I spoke to Pamela and I wanted to know why I had not heard from the manager. She informed me the manager called me on the 12th of March at 9:15 Pst. time which is 12:15pm Est. time. I was home and don’t recall receiving a message on my machine or a call. Once again I was told that she personally was putting in the refund and I will have to wait till Wednesday the 21st March to see this on my visa.

This is an insane amount of time for a company to refund a defective product and give the customer such a hard time. I will not order any more of your products again and will pass the word around to everyone I know to do the same. I will send a copy of this letter to the Canadian shopping channel and advise them not to refer people to the number to order this product, and I will send a copy of this to the better business bureau in the USA to complain. The product your company is selling is not worth it and I will send this to Jack LaLanne to get my point across. Your customer service has been horrific.