I purchased 3 trophies from Trophy Depot May 2011. I received 2 of the 3 trophies in one box, plus one piece of the 3rd. I sent them an email and complained and received another piece of the 3rd trophy a day or two later|. I still don't have all the pieces and get no response from phone or email". I did not receive any mail from them that they could not complete my order". I double checked my order and they could find no reason why I got only 2 pieces of my trophy|. Still missting the base, cup, name plate and a mount that goes over the top of the "loving cup" for the Trophy Item we wanted at the top/.

I paid for completed trophies not ones that I had to assemble myself;. They do not return calls or respond to emails, . I will never do business with them again.

I placed an order with Trophy Depot in May 2011. When I received the trophies on June 1st over half of them were broken. I have tried to call and email the company to help resolve this issue but have not been able to get through via phone. There is no ability to leave a message and they will not respond to email. At this point I will not have them for the end of my season. The company does not live up to the message they send when they confirm they have charged my credit card - "call 800.286.7096 and one of our helpful award specialists will be happy to assist you." I recommend anyone who wants to order to use another company or just try to call and get through yourself.

BEWARE OF FREE SHIPPING CLAIMS...don't trust their large font boosts of 'Free Shipping on Orders over $95'...fine print will reveal this only applies to certain merchandise IF you order $95 of those 'certain items', otherwise, your paying shipping. (and do NOT expect any apologizies from this company for this deceptive advertising) Also, DON'T EXPECT ANY REFUNDS FOR DEFECTIVE MERCHANDISE from this company unless you are willing to foot the bill for total return shipping expenses (basically, they'll send you $200 worth of cheap, plastic, broken trophies for free, but your going to pay another $100 shipping them back, with NO reimbursement, to recieve a 'full' refund -'full' minus your return shipping expenses & your time on the phone, computer, & in the post office line)
THROPHIES ARE MADE OF LIGHTWEIGHT CHEAP PLASTIC, if they are not broken upon arrival, they will be after 10 minutes in most children's hands. (McDonald's Happy Meal Toys are MUCH thicker & last MUCH longer) PLAQUES were tiny & POORLY CONSTRUCTED. They were made of partical board & the engraving plates were not lined up properly revealing a strip of raw partical board. 'FREE' ENGRAVING MIGHT give you enough letters to enclude team name, year, & "Thanks Coach"...IF your team name is relatively short.
This company, despite years of my loyal business (for my dance company & my husbands sports teams) has gone down in my book as ONE OF THE WORST COMPANIES IN REGUARDS TO QUALITY, HONESTY, CUSTOMER SERVICE, & CONSUMER SATISFACTION. Look for an award company with a satisfaction guarentee, trust me when I say it IS worth paying a little more money per piece to ensure your kids get a quality product from a worthy company. (Or you could just torch your cash right now...at least you'll get a little light & heat for your money)